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    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • C

      Coursera Project Network

      Retrieve Data using Single-Table SQL Queries

      Skills you'll gain: SQL, Query Languages, Data Access, Database Software, Relational Databases, Data Manipulation, Problem Solving

      4.6
      Rating, 4.6 out of 5 stars
      ·
      333 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Generative AI in Business

      Skills you'll gain: Generative AI, AI Product Strategy, Generative AI Agents, Business Solutions, Customer experience strategy (CX), Strategic Thinking, Data Strategy, Innovation, Performance Measurement, Business Planning, Business Analysis, Solution Design, Data Quality, Risk Management, Artificial Intelligence, Business Strategies, Business Transformation, Prompt Engineering, Business Process Management, Decision Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      81 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Data Storage and Queries

      Skills you'll gain: Data Storage, Query Languages, Data Lakes, Database Systems, SQL, Databases, Database Management Systems, Data Architecture, Cloud Storage, Data Warehousing, Amazon Web Services, Apache Spark, Performance Tuning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      72 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Prompt Engineering Generative AI for Marketing & Advertising

      Skills you'll gain: Prompt Engineering, Marketing Design, Generative AI, A/B Testing, Marketing Materials, Advertising, Marketing, ChatGPT, Content Creation, Marketing Strategies, Marketing Analytics, Customer Insights, Social Media Content, OpenAI

      4.5
      Rating, 4.5 out of 5 stars
      ·
      76 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      International Supply Chains and Logistics

      Skills you'll gain: Supply Chain Planning, Global Marketing, Logistics Management, Service Level

      4.8
      Rating, 4.8 out of 5 stars
      ·
      158 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Minnesota

      Black-box and White-box Testing

      Skills you'll gain: Cucumber (Software), Gherkin (Scripting Language), Software Testing, Testability, Test Case, Behavior-Driven Development, Code Coverage, Acceptance Testing, Unit Testing, Functional Testing, Test Automation, JUnit, Requirements Analysis, Java Programming

      3.8
      Rating, 3.8 out of 5 stars
      ·
      113 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Requerimientos, planeación, ejecución y medición de estrategias para redes sociales

      Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Content Marketing, Plan Execution, Performance Measurement, Marketing Strategies, Content Strategy, Campaign Management, Marketing, Communication Strategies, Goal Setting, Customer Engagement

      4.5
      Rating, 4.5 out of 5 stars
      ·
      528 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Relational Database Support for Data Warehouses

      Skills you'll gain: Data Warehousing, SQL, Data Governance, Data Integration, Data Management, Business Intelligence, Oracle Databases, Analytics, PostgreSQL, Data Mining, Relational Databases, Data Storage Technologies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      591 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Software Architecture for Big Data

      Skills you'll gain: Service Level, Performance Testing, Data Architecture, Software Engineering, Web Applications, Cloud Applications, Software Architecture, Scalability, Distributed Computing, Functional Requirement, Databases, Microservices, Application Deployment, Predictive Modeling, Application Development, Software Development, Application Performance Management, Software Testing, System Design and Implementation, Big Data

      Build toward a degree

      3.5
      Rating, 3.5 out of 5 stars
      ·
      101 reviews

      Advanced · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IESE Business School

      Analysis of Business Problems

      Skills you'll gain: Business Analytics, Business Analysis, Financial Analysis, Strategic Decision-Making, Business Strategy, Organizational Leadership, Analytical Skills, Data-Driven Decision-Making, Complex Problem Solving, Analysis, Market Share, Case Studies, Financial Statements, Marketing, Consumer Behaviour, Decision Making, Team Leadership, Balance Sheet, Working Capital, Branding

      4.7
      Rating, 4.7 out of 5 stars
      ·
      151 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad Nacional Autónoma de México

      Valuación de empresas

      Skills you'll gain: Business Valuation, Financial Modeling, Financial Analysis, Financial Forecasting, Mergers & Acquisitions, Finance, Cash Flows, Financial Statements, Balance Sheet, Equities, Company, Product, and Service Knowledge

      4.7
      Rating, 4.7 out of 5 stars
      ·
      355 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Preparing for AI-900: Microsoft Azure AI Fundamentals exam

      Skills you'll gain: Natural Language Processing, Microsoft Azure, Computer Vision, No-Code Development, Machine Learning, Predictive Modeling, Artificial Intelligence, Responsible AI

      4.7
      Rating, 4.7 out of 5 stars
      ·
      178 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer service courses

    • Retrieve Data using Single-Table SQL Queries: Coursera Project Network
    • Generative AI in Business: University of Michigan
    • Data Storage and Queries: DeepLearning.AI
    • Prompt Engineering Generative AI for Marketing & Advertising: Coursera Project Network
    • International Supply Chains and Logistics: University of Colorado Boulder
    • Black-box and White-box Testing: University of Minnesota
    • Requerimientos, planeación, ejecución y medición de estrategias para redes sociales: Tecnológico de Monterrey
    • Relational Database Support for Data Warehouses: University of Colorado System
    • Software Architecture for Big Data: University of Colorado Boulder
    • Analysis of Business Problems: IESE Business School

    Skills you can learn in Marketing

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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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