Tactfulness

Tactfulness is the ability to communicate effectively, maintaining sensitivity and respect for others' perspectives, with the aim of avoiding or mitigating offense, awkwardness, or conflict. Coursera's tactfulness catalogue teaches you how to apply considerate communication methods in a myriad of contexts. You'll learn about emotional intelligence, active listening, diplomacy, and discretion as well as how to handle delicate topics in various scenarios. The skill of tactfulness can enhance your interpersonal relationships, professional communications, team dynamics, and leadership style, fostering an environment of understanding and respect.