Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
451 - 475 of 540 Reviews for Customer Service Fundamentals
By Mohammed H N A
•Aug 21, 2023
شكرا
By Abdulla A S M A
•Aug 20, 2023
good
By Suhaila S S B A
•Jun 8, 2023
good
By OSAZEE A O
•Apr 25, 2023
good
By Rohith S
•Mar 21, 2023
good
By Deleted A
•Apr 19, 2022
good
By Amarjit k
•Mar 12, 2021
good
By Muhammad N W
•May 15, 2020
good
By LAMINE M
•Aug 24, 2019
GOOD
By Pedro D
•Sep 20, 2023
Top
By Vedant g
•Jul 20, 2021
hi
By Florence C
•Sep 7, 2022
i
By Chinenye N
•May 27, 2022
By MIRELA S
•Nov 16, 2020
G
By Eunae은애라라
•Jun 22, 2019
ㅅ
By Ahmed A
•Aug 2, 2019
I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.
If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.
By Gloria A L
•May 29, 2020
I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!
By Nathan W
•Dec 17, 2020
Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.
By Christopher B
•Nov 14, 2023
It is a decent course that does indeed teach the fundamentals. Though I will say that some questions grade you on different criteria than the question asked. Also some videos will ask you about concepts not yet learned in the video. This happens on multiple occasions. Otherwise, a decent course.
By Uche O
•Feb 16, 2022
Maybe you need to make it clearer about the optional exercises as these do not appear to be optional. Also, the peer review does not work if there is nobody available to do the reviews. Other than that the course content was good and the pace as well.
By RAJIV
•Aug 13, 2019
Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs
By Antonia N M B
•Jun 30, 2022
Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.
By Safiya M
•May 25, 2023
This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.
By Ozan G
•Sep 20, 2020
It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.