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    • Customer Segmentation

    Customer Segmentation Courses Online

    Learn customer segmentation techniques for targeted marketing. Understand how to group customers based on characteristics and behaviors.

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    Explore the Customer Segmentation Course Catalog

    • C

      Coursera Project Network

      Create a Customer Satisfaction Survey with Typeform

      Skills you'll gain: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Create Personas to Represent Targeted Users in Miro

      Skills you'll gain: Persona Development, Experience Design, User Experience, User Centered Design, User Research, Customer Insights, Collaborative Software, Diversity and Inclusion, Product Development

      4.4
      Rating, 4.4 out of 5 stars
      ·
      22 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Call Centers: AI-Driven Customer Success

      Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Introduction to Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      279 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      87 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Problem Solving, Customer Relationship Building, Customer Complaint Resolution, Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      B

      Board Infinity

      Generative AI in Marketing

      Skills you'll gain: Marketing Analytics, Social Media Campaigns, Responsible AI, Advertising, A/B Testing

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Alteryx Advanced

      Skills you'll gain: Data Cleansing, Data Manipulation, Advanced Analytics, Applied Machine Learning, Data Wrangling, Fraud detection, Data Transformation, Predictive Modeling, Data Processing, Machine Learning, Machine Learning Algorithms, Sampling (Statistics), Data Mining, Data Integration, Database Management, Workflow Management, Complex Problem Solving

      Intermediate · Course · 1 - 3 Months

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      224 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Business Economics and Game Theory for Decision Making

      Skills you'll gain: Game Theory, Market Dynamics, Business Economics, Strategic Decision-Making, Strategic Thinking, Business Strategy, Price Negotiation, Supply And Demand, Economics, Market Analysis, Competitive Analysis, Consumer Behaviour, Profit and Loss (P&L) Management, Policy Analysis

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      40 reviews

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Deep Learning with PyTorch : Image Segmentation

      Skills you'll gain: PyTorch (Machine Learning Library), Image Analysis, Deep Learning, Computer Vision, Python Programming

      4.4
      Rating, 4.4 out of 5 stars
      ·
      217 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: New
      New
      E

      EDUCBA

      Sales Transformation Fundamentals

      Skills you'll gain: Sales Enablement, Sales Management, Customer Analysis, Sales Strategy, Marketing, Target Market, Verbal Communication Skills, Sales Training, Sales Process, Sales, Business Transformation, Smart Goals, Return On Investment, Leadership, Organizational Structure

      Mixed · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer segmentation courses

    • Create a Customer Satisfaction Survey with Typeform: Coursera Project Network
    • Create Personas to Represent Targeted Users in Miro: Coursera Project Network
    • GenAI for Call Centers: AI-Driven Customer Success: Coursera Instructor Network
    • Introduction to Customer Service: CVS Health
    • Call Center Customer Service: CVS Health
    • Customer Service Fundamentals: Knowledge Accelerators
    • Generative AI in Marketing: Board Infinity
    • Alteryx Advanced: Packt
    • خدمة العملاء | Customer Service: Alfaisal University | KLD
    • Business Economics and Game Theory for Decision Making: Illinois Tech

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