• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • De Escalation Techniques
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "de-escalation techniques"

    • Status: Free Trial
      Free Trial
      U

      Universidad Nacional Autónoma de México

      Proyecto final - Construyendo una aplicación profesional con Android

      Skills you'll gain: Android Development, Android Studio, Application Design, Application Development, Mobile Development, Prototyping, Program Development, Mockups, User Interface (UI) Design, Development Testing, Problem Management, Extensible Markup Language (XML)

      4.8
      Rating, 4.8 out of 5 stars
      Ā·
      23 reviews

      Mixed Ā· Course Ā· 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Infosec

      JavaScript Security Part 2

      Skills you'll gain: Application Security, Open Web Application Security Project (OWASP), Secure Coding, Package and Software Management, Node.JS, Vulnerability Management, Javascript, Vulnerability Assessments

      4.5
      Rating, 4.5 out of 5 stars
      Ā·
      14 reviews

      Intermediate Ā· Course Ā· 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Marketing con Redes Sociales

      Skills you'll gain: Persona Development, Social Media Strategy, Social Media, Social Media Marketing, Social Media Campaigns, Performance Metric, Smart Goals, Social Media Management, Media Strategy, Content Marketing, Performance Measurement, Goal Setting, Key Performance Indicators (KPIs), Active Listening, Marketing Strategies, Target Audience, LinkedIn, Marketing, Facebook, Social Network Analysis

      4.5
      Rating, 4.5 out of 5 stars
      Ā·
      3.7K reviews

      Intermediate Ā· Specialization Ā· 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      Ā·
      430 reviews

      Beginner Ā· Professional Certificate Ā· 3 - 6 Months

    • Status: Preview
      Preview
      T

      Tecnológico de Monterrey

      Conceptos y Herramientas para la FĆ­sica Universitaria

      Skills you'll gain: Mathematical Modeling, Calculus, Physics, Integral Calculus, Graphing, Advanced Mathematics, Applied Mathematics, Mechanics, Linear Algebra, Geometry, Trigonometry, Derivatives

      4.6
      Rating, 4.6 out of 5 stars
      Ā·
      427 reviews

      Mixed Ā· Course Ā· 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IESE Business School

      Persuasive Communication

      Skills you'll gain: Persuasive Communication, Public Speaking, Storytelling, Verbal Communication Skills, Influencing, Communication, Leadership, Sales Presentations, Business Communication, Professional Development, Presentations, Emotional Intelligence, Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      Ā·
      62 reviews

      Beginner Ā· Course Ā· 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Retail Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      Ā·
      362 reviews

      Beginner Ā· Professional Certificate Ā· 3 - 6 Months

    • Status: Preview
      Preview
      U

      Universitat de Barcelona

      Magic in the Middle Ages

      Skills you'll gain: European History, World History, Art History, Research, Investigation, Cultural Diversity, Anthropology

      4.6
      Rating, 4.6 out of 5 stars
      Ā·
      1.7K reviews

      Beginner Ā· Course Ā· 1 - 3 Months

    • Status: Preview
      Preview
      Ɖ

      Ɖcole Polytechnique

      MƩcanique quantique

      Skills you'll gain: Physics, Mechanics, Semiconductors, Linear Algebra, Probability, Calculus, Differential Equations, Engineering, Scientific, and Technical Instruments, Advanced Mathematics, Mathematical Modeling

      4.8
      Rating, 4.8 out of 5 stars
      Ā·
      152 reviews

      Intermediate Ā· Course Ā· 1 - 3 Months

    • Status: Preview
      Preview
      U

      Universidade Estadual de Campinas

      Revisão SistemÔtica e Meta-anÔlise

      Skills you'll gain: Data Synthesis, Data Collection, Research, Research Design, Research Reports, Research Methodologies, Quantitative Research, Clinical Research, Peer Review, Statistical Methods, Report Writing, Data Quality, Epidemiology, Statistical Analysis, Qualitative Research, Risk Analysis

      4.9
      Rating, 4.9 out of 5 stars
      Ā·
      2.9K reviews

      Intermediate Ā· Course Ā· 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      SkillUp

      Workplace Harassment Prevention Training for Managers

      Skills you'll gain: Workplace Bullying Intervention, Workplace inclusivity, Management Training And Development, Disciplinary Procedures, Compliance Management, Conflict Management, Diversity Training, Behavior Management, Diversity and Inclusion, De-escalation Techniques, Compliance Training, Empathy, Constructive Feedback, People Management, Employee Training, Investigation, Human Resource Policies, Accountability, Law, Regulation, and Compliance, Labor Law

      Beginner Ā· Course Ā· 1 - 4 Weeks

    • Status: Preview
      Preview
      Ɖ

      Ɖcole Polytechnique

      Fundamentals of Fluid-Solid Interactions

      Skills you'll gain: Vibrations, Engineering Analysis, Hydraulics, Environmental Engineering, Civil Engineering, Mechanical Engineering, Engineering, Mechanics, Chemical and Biomedical Engineering, Biological Engineering, Simulations, Mathematical Modeling

      4.8
      Rating, 4.8 out of 5 stars
      Ā·
      727 reviews

      Intermediate Ā· Course Ā· 1 - 3 Months

    1…888990…555

    In summary, here are 10 of our most popular de-escalation techniques courses

    • Proyecto final - Construyendo una aplicación profesional con Android:Ā Universidad Nacional Autónoma de MĆ©xico
    • JavaScript Security Part 2:Ā Infosec
    • Marketing con Redes Sociales:Ā Tecnológico de Monterrey
    • CVS Health Call Center Customer Service:Ā CVS Health
    • Conceptos y Herramientas para la FĆ­sica Universitaria:Ā Tecnológico de Monterrey
    • Persuasive Communication:Ā IESE Business School
    • CVS Health Retail Customer Service:Ā CVS Health
    • Magic in the Middle Ages:Ā Universitat de Barcelona
    • MĆ©canique quantique: École Polytechnique
    • RevisĆ£o SistemĆ”tica e Meta-anĆ”lise:Ā Universidade Estadual de Campinas

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrackĀ® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    Ā© 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok