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    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Lead Management in Salesforce

      Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Operations, Customer Relationship Management (CRM) Software, Data Import/Export, Data Cleansing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      372 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Operations Management: Organization and Analysis

      Skills you'll gain: Operations Management, Organizational Strategy, Manufacturing Operations, Operational Analysis, Business Operations, Supply Chain, Inventory Management System, Process Analysis, Decision Making, Strategic Decision-Making, Business Strategies, Cost Benefit Analysis, Demand Planning, Capacity Management, Service Level

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Procurement Basics

      Skills you'll gain: Request For Quotation (RFQ), Stakeholder Management, Procurement, Purchasing, Request for Proposal, Supplier Management, Supply Chain Management, Cost Reduction, Case Studies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      574 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Channel Management and Retailing

      Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Business Analytics Capstone

      Skills you'll gain: Data-Driven Decision-Making, Business Analytics, Analytics, Peer Review, Data Analysis, Business Analysis, Performance Measurement, Case Studies, Marketing Analytics, Business Planning, Business Strategy, Key Performance Indicators (KPIs), Digital Advertising

      4.5
      Rating, 4.5 out of 5 stars
      ·
      771 reviews

      Intermediate · Course · 1 - 3 Months

    • A

      Amazon Web Services

      Introduction to Information Technology and AWS Cloud

      Skills you'll gain: Amazon Web Services, Web Applications, Cloud Services, Amazon Elastic Compute Cloud, Information Technology, Cloud Computing, Public Cloud, IT Infrastructure, Computer Systems, Amazon S3, Web Development, General Networking, Web Servers, Operating Systems, Servers, Virtualization, Data Centers, Hypertext Markup Language (HTML), Data Analysis, Project Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      467 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Supply Chain Analytics

      Skills you'll gain: Competitive Analysis, Supply Chain Management, Benchmarking, Transportation, Supply Chain, and Logistics, Supply Chain Planning, Customer experience improvement, Analytics, Financial Analysis, Inventory Management System, Data Analysis, Cost Estimation, Data-Driven Decision-Making, Cost Reduction, Spatial Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      811 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      International Business

      Skills you'll gain: Transportation, Supply Chain, and Logistics, International Finance, Supply Chain Management, Risk Management, Supply Chain Planning, Market Opportunities, Economic Development, Marketing Strategies, Shipping and Receiving, Human Resources Management and Planning, B2B Sales, Cultural Diversity, Law, Regulation, and Compliance, World History, Business, Business Economics, Franchising, Cultural Sensitivity, Business Strategy, New Business Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      473 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University at Buffalo

      Blockchain Platforms

      Skills you'll gain: Blockchain, Emerging Technologies, Distributed Computing, Microsoft Azure, FinTech, Cloud Computing Architecture, Platform As A Service (PaaS), Cryptographic Protocols, Transaction Processing, Open Source Technology, Scalability, Data Storage Technologies, Information Privacy

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.1K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      É

      École Nationale des Ponts et Chaussées

      The hidden value – Lean in manufacturing and services

      Skills you'll gain: Lean Manufacturing, Lean Methodologies, Business Transformation, Continuous Improvement Process, Process Improvement, Manufacturing Operations, Service Improvement, Operational Efficiency, Process Analysis, Value Engineering, Waste Minimization, Competitive Intelligence, Business Technologies, Quality Control

      4.7
      Rating, 4.7 out of 5 stars
      ·
      821 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Service-Oriented Architecture

      Skills you'll gain: Service Oriented Architecture, API Design, Web Services, Simple Object Access Protocol (SOAP), Microservices, Restful API, Software Architecture, Application Programming Interface (API), Web Applications, JSON, Android Development

      4.5
      Rating, 4.5 out of 5 stars
      ·
      581 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Active Listening: Enhancing Communication Skills

      Skills you'll gain: Active Listening, Non-Verbal Communication, Social Skills, Cultural Diversity, Conflict Management, Emotional Intelligence, Empathy, Interpersonal Communications, Leadership, Collaboration, Relationship Building, Communication, Self-Awareness, Adaptability

      4.7
      Rating, 4.7 out of 5 stars
      ·
      529 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer service courses

    • Lead Management in Salesforce: Salesforce
    • Operations Management: Organization and Analysis: University of Illinois Urbana-Champaign
    • Procurement Basics: Rutgers the State University of New Jersey
    • Channel Management and Retailing : IE Business School
    • Business Analytics Capstone: University of Pennsylvania
    • Introduction to Information Technology and AWS Cloud: Amazon Web Services
    • Supply Chain Analytics: Rutgers the State University of New Jersey
    • International Business: University of Colorado Boulder
    • Blockchain Platforms: University at Buffalo
    • The hidden value – Lean in manufacturing and services: École Nationale des Ponts et Chaussées

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