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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    M

    Meta

    Data Analysis with Spreadsheets and SQL

    Skills you'll gain: Data Visualization, Data Visualization Software, Spreadsheet Software, Correlation Analysis, Google Sheets, Pivot Tables And Charts, Dashboard, Data Analysis, Data Storytelling, Tableau Software, Descriptive Statistics, Data Cleansing, Marketing Analytics, Exploratory Data Analysis, Data Manipulation, Statistical Analysis, SQL

    4.6
    Rating, 4.6 out of 5 stars
    ·
    265 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    T

    The Hong Kong University of Science and Technology

    Mastering Statics

    Skills you'll gain: Structural Analysis, Mechanics, Engineering Calculations, Mechanical Engineering, Civil Engineering, Engineering Analysis, Engineering Drawings, Geometry, Algebra, Applied Mathematics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    232 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera Project Network

    كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك

    Skills you'll gain: Customer Service, Customer experience improvement, Customer Retention, Customer Relationship Management (CRM) Software, Facebook, Customer Insights, Goal Setting, Google Sheets, Social Media Campaigns, Marketing, Purchasing, Communication, Business

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Certified Business Analysis Professional™ (CBAP®)

    Skills you'll gain: Requirements Elicitation, Business Analysis, Backlogs, Requirements Management, Stakeholder Engagement, Business Process, User Requirements Documents, User Story, Business Requirements, Requirements Analysis, Business Modeling, Business Process Improvement, Business Intelligence, Business Risk Management, Business Strategies, Financial Analysis, Performance Measurement, Systems Analysis, Root Cause Analysis, Business Planning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    305 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    IoT Devices

    Skills you'll gain: Internet Of Things, Embedded Software, Wireless Networks, Network Protocols, Infrastructure Security, Data Science, Embedded Systems, General Networking, Network Planning And Design, Big Data, Amazon Web Services, Cloud Platforms, Computer Hardware

    4.7
    Rating, 4.7 out of 5 stars
    ·
    517 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera Instructor Network

    GenAI for Sales Teams

    Skills you'll gain: Responsible AI, AI Personalization, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making

    4.1
    Rating, 4.1 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Business Intelligence and Competitive Analysis

    Skills you'll gain: Competitive Intelligence, Competitive Analysis, Data Storytelling, Business Intelligence, Business Analytics, Data Analysis, Management Consulting, Business Strategy, Business Consulting, Strategic Thinking, Company, Product, and Service Knowledge, Analysis, Market Analysis, Business Analysis, Performance Analysis, Benchmarking, Value Engineering, Key Performance Indicators (KPIs), Root Cause Analysis, Risk Analysis

    4.4
    Rating, 4.4 out of 5 stars
    ·
    241 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    R

    Rice University

    General Chemistry: Concept Development and Application

    Skills you'll gain: Chemistry, Biochemistry, Physics, Laboratory Research, Scientific Methods, Experimentation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.1K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Sales Reporting with HubSpot

    Skills you'll gain: Data Visualization, HubSpot CRM, Dashboard, Business Reporting, Customer Relationship Management (CRM) Software, Performance Reporting, Forecasting, Sales Pipelines, Business Metrics, Sales Enablement, Performance Metric, Sales, Data-Driven Decision-Making, Customer Service, Key Performance Indicators (KPIs), Customer Data Management, Customer Success Management, Goal Setting

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    M

    Macquarie University

    Habilidades de Excel para el negocio: Intermedio I

    Skills you'll gain: Microsoft Excel, Spreadsheet Software, Dashboard, Excel Formulas, Data Analysis Expressions (DAX), Consolidation, Data Visualization, Data Integration, Data Management, Data Cleansing, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    107 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Meta

    Advanced MySQL Topics

    Skills you'll gain: MySQL, Database Management, Stored Procedure, Database Development, SQL, Performance Tuning, Relational Databases, JSON, Analytics, Data Analysis, Transaction Processing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    242 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera Project Network

    Copywriting with ChatGPT: Crafting High-Quality Blog Content

    Skills you'll gain: Prompt Engineering, ChatGPT, Blogs, Content Creation, Copywriting, Editing, Customer Advocacy, Ideation, Brand Management, Interviewing Skills

    4.3
    Rating, 4.3 out of 5 stars
    ·
    19 reviews

    Intermediate · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer experience courses

  • Data Analysis with Spreadsheets and SQL: Meta
  • Mastering Statics: The Hong Kong University of Science and Technology
  • كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك: Coursera Project Network
  • Certified Business Analysis Professional™ (CBAP®): Starweaver
  • IoT Devices: University of Illinois Urbana-Champaign
  • GenAI for Sales Teams: Coursera Instructor Network
  • Business Intelligence and Competitive Analysis: Rutgers the State University of New Jersey
  • General Chemistry: Concept Development and Application: Rice University
  • Sales Reporting with HubSpot: HubSpot Academy
  • Habilidades de Excel para el negocio: Intermedio I: Macquarie University

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  • Google Cybersecurity Certificate
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