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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Conversational Selling Playbook for SDRs

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Selling Techniques, Sales, Sales Strategy, Rapport Building, Empathy, Active Listening, Value Propositions, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    45 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Generative AI Advance Fine-Tuning for LLMs

    Skills you'll gain: Generative AI, Large Language Modeling, Prompt Engineering, Natural Language Processing, Reinforcement Learning, Performance Tuning

    4.3
    Rating, 4.3 out of 5 stars
    ·
    105 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Simplilearn

    Generative AI Course for Marketing, Sales, and Campaigns

    Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Customer Retention, Customer Relationship Management, Emerging Technologies

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Deep Learning and Reinforcement Learning

    Skills you'll gain: Reinforcement Learning, Generative Model Architectures, Deep Learning, Unsupervised Learning, Image Analysis, Artificial Neural Networks, Keras (Neural Network Library), Machine Learning Algorithms, Machine Learning, Artificial Intelligence, Computer Vision, Applied Machine Learning, Dimensionality Reduction, Natural Language Processing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    264 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Business Intelligence (BI) Essentials

    Skills you'll gain: Business Intelligence, Data-Driven Decision-Making, Data Mining, Business Analytics, Data Analysis, Statistical Visualization, Data Management, Data Collection, Data Visualization, Data Warehousing, Data Wrangling, Extract, Transform, Load, Data Visualization Software, Data Transformation, Key Performance Indicators (KPIs)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    371 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Cape Town

    Research for Impact

    Skills you'll gain: Climate Change Adaptation, Research, Program Evaluation, Community Development, Sustainable Development, Communication, Systems Thinking, Research Methodologies, Policy Development, Collaboration

    4.8
    Rating, 4.8 out of 5 stars
    ·
    188 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Design Thinking: Ideas to Action

    Skills you'll gain: Brainstorming, Design Thinking, Ideation, Creative Thinking, Creative Problem-Solving, Innovation, Product Development, Product Design, Performance Measurement, Strategic Thinking, New Product Development, User Feedback, Product Improvement, Prioritization, Customer experience improvement, Stakeholder Engagement, Decision Making, Feasibility Studies, Collaboration, Risk Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    71 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    T

    The Hong Kong University of Science and Technology

    Mastering Statics

    Skills you'll gain: Structural Analysis, Mechanics, Engineering Calculations, Mechanical Engineering, Civil Engineering, Engineering Analysis, Engineering Drawings, Geometry, Algebra, Applied Mathematics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    232 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera Project Network

    Build a Portfolio Website with HTML, CSS, and JavaScript

    Skills you'll gain: Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), Web Development, HTML and CSS, Web Design and Development, Javascript, Front-End Web Development, Web Content, Responsive Web Design, Web Design

    4.3
    Rating, 4.3 out of 5 stars
    ·
    117 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera Project Network

    كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك

    Skills you'll gain: Customer Service, Customer experience improvement, Customer Retention, Customer Relationship Management (CRM) Software, Facebook, Customer Insights, Goal Setting, Google Sheets, Social Media Campaigns, Marketing, Purchasing, Communication, Business

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    A

    American Council on Exercise

    Intro to Personal Training: A Career Starter Course

    Skills you'll gain: Selling Techniques, Sales Strategy, Exercise Science, Sales, Goal Setting, Health And Wellness Coaching, Customer Retention, Sales Prospecting, Smart Goals, Nutrition and Diet, Customer Acquisition Management, Patient Education And Counseling, Workplace inclusivity, Motivational Interviewing, Patient Communication, Safety Training, Kinesiology, Active Listening, Health Education, Injury Prevention

    4.1
    Rating, 4.1 out of 5 stars
    ·
    20 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free
    Free
    R

    Rice University

    General Chemistry: Concept Development and Application

    Skills you'll gain: Chemistry, Biochemistry, Physics, Laboratory Research, Scientific Methods, Experimentation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.1K reviews

    Mixed · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer experience courses

  • Conversational Selling Playbook for SDRs: Salesforce
  • Generative AI Advance Fine-Tuning for LLMs : IBM
  • Generative AI Course for Marketing, Sales, and Campaigns: Simplilearn
  • Deep Learning and Reinforcement Learning: IBM
  • Business Intelligence (BI) Essentials: IBM
  • Research for Impact: University of Cape Town
  • Design Thinking: Ideas to Action: University of Virginia
  • Mastering Statics: The Hong Kong University of Science and Technology
  • Build a Portfolio Website with HTML, CSS, and JavaScript: Coursera Project Network
  • كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك: Coursera Project Network

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