Customer Relationship Building

Customer Relationship Building is a vital skill that involves strategies and practices to manage and enhance a company's interactions with existing and potential customers. Coursera's customer relationship building catalogue teaches you the principles of creating, maintaining, and strengthening successful customer relationships. You will learn how to identify customer needs, deliver effective customer service, handle customer complaints, and develop strategies to promote customer loyalty and retention. The catalogue also covers critical topics such as building trust, effective communication, customer engagement and satisfaction, and leveraging customer feedback for business growth.