• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      E

      Emory University

      What Can AI Do for Marketing?

      Skills you'll gain: Marketing Analytics, AI Personalization, Data-Driven Decision-Making, Marketing Strategies, Marketing, Marketing Effectiveness, Responsible AI, Data Ethics, Customer experience improvement, Artificial Intelligence, Customer Insights, Data Collection, Automation, Algorithms

      4.5
      Rating, 4.5 out of 5 stars
      ·
      41 reviews

      Beginner · Course · 1 - 3 Months

    • A

      Amazon Web Services

      Automation in the AWS Cloud

      Skills you'll gain: Infrastructure as Code (IaC), AWS CloudFormation, IT Automation, Scripting, Bash (Scripting Language), Amazon Web Services, Command-Line Interface, Configuration Management, Amazon Elastic Compute Cloud, Automation, Continuous Monitoring, Infrastructure As A Service (IaaS), Cloud Management, Continuous Integration, Patch Management, Software Testing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      76 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      I

      IIT Bombay

      Introduction to Business Management: Winning Internally

      Skills you'll gain: Environmental Social And Corporate Governance (ESG), Financial Management, Accounting, Business Management, Organizational Structure, Business, Manufacturing Operations, Leadership, Human Resources, Organizational Strategy, Business Strategies, Strategic Thinking, Financial Statements, Innovation, Product Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Natural Language Processing in Microsoft Azure

      Skills you'll gain: Text Mining, Natural Language Processing, Microsoft Azure, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Application Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      117 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Clinical Data Models and Data Quality Assessments

      Skills you'll gain: Extract, Transform, Load, Data Modeling, Clinical Data Management, Database Design, Data Warehousing, Data Quality, Data Transformation, Data Integration, Health Informatics, Relational Databases, SQL

      4.2
      Rating, 4.2 out of 5 stars
      ·
      66 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      P

      Politecnico di Milano

      Sustainable Textile Manufacturing

      Skills you'll gain: Sustainable Design, Sustainable Technologies, Sustainability Standards, Sustainable Business, Strategic Sourcing, Environmental Social And Corporate Governance (ESG), Manufacturing Processes, Production Process, Supply Chain Management, Prototyping

      4.2
      Rating, 4.2 out of 5 stars
      ·
      31 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      EIT Digital

      Marketing Strategy for Entrepreneurs

      Skills you'll gain: Closing (Sales), Cold Calling, Customer Analysis, Sales Process, Target Market, Market Analysis, Marketing, Marketing Strategies, Competitive Analysis, Marketing Planning, Business Marketing, Sales, Growth Strategies, Market Research, Sales Prospecting, Business Development, New Business Development, A/B Testing, Entrepreneurship, Digital Marketing

      4.4
      Rating, 4.4 out of 5 stars
      ·
      156 reviews

      Intermediate · Course · 1 - 3 Months

    • L

      LearnQuest

      Azure Infrastructure Fundamentals

      Skills you'll gain: Azure Active Directory, Cloud Infrastructure, Microsoft Azure, Virtual Machines, Infrastructure As A Service (IaaS), Role-Based Access Control (RBAC), Infrastructure Security, Multi-Factor Authentication, Network Infrastructure, Cloud Storage, Virtualization, Identity and Access Management, Cloud Computing, Virtual Private Networks (VPN), Data Migration, Disaster Recovery

      3.8
      Rating, 3.8 out of 5 stars
      ·
      53 reviews

      Advanced · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      A

      Amazon Web Services

      AI Fundamentals and the Cloud

      Skills you'll gain: Responsible AI, Amazon Bedrock, AWS SageMaker, Amazon Web Services, MLOps (Machine Learning Operations), Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Cloud Development, Large Language Modeling, Application Development

      4.6
      Rating, 4.6 out of 5 stars
      ·
      58 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Generative AI: Impact on Business and Society

      Skills you'll gain: Consumer Behaviour, Responsible AI, Business Risk Management, Business Operations, Risk Analysis, Generative AI, Social Sciences, Safety Standards, Environmental Issue, Governance, Leadership and Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      47 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Architecting with Google Compute Engine bahasa Indonesia

      Skills you'll gain: Identity and Access Management, Cloud Infrastructure, Google Cloud Platform, Kubernetes, Application Deployment, Microservices, Cloud Applications, Terraform, API Design, Cloud Computing, Cloud Services, Infrastructure As A Service (IaaS), Prompt Engineering, Cloud Computing Architecture, Restful API, Containerization, Service Level Agreement, Generative AI, Cloud Storage, Virtual Machines

      4.9
      Rating, 4.9 out of 5 stars
      ·
      722 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Preparing for DP-900: Microsoft Azure Data Fundamentals Exam

      Skills you'll gain: Microsoft Azure, Cloud Services, Relational Databases, Databases, Cloud Storage, Analytics, Data Storage, Microsoft SQL Servers, Power BI, NoSQL, Cloud Computing, Data Warehousing, SQL, Test Planning, Test Tools

      4.6
      Rating, 4.6 out of 5 stars
      ·
      126 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Service learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…119120121…333

    In summary, here are 10 of our most popular customer service courses

    • What Can AI Do for Marketing?: Emory University
    • Automation in the AWS Cloud: Amazon Web Services
    • Introduction to Business Management: Winning Internally: IIT Bombay
    • Natural Language Processing in Microsoft Azure: Microsoft
    • Clinical Data Models and Data Quality Assessments: University of Colorado System
    • Sustainable Textile Manufacturing: Politecnico di Milano
    • Marketing Strategy for Entrepreneurs: EIT Digital
    • Azure Infrastructure Fundamentals: LearnQuest
    • AI Fundamentals and the Cloud: Amazon Web Services
    • Generative AI: Impact on Business and Society: University of Michigan

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok