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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • Status: Free
      Free
      U

      University of Virginia

      Bacterial Bioinformatics

      Skills you'll gain: Bioinformatics, Data Analysis Software, Scientific Visualization, Taxonomy, Data Integration, Data Import/Export

      4.7
      Rating, 4.7 out of 5 stars
      ·
      278 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Call Centers: AI-Driven Customer Success

      Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Develop a UX Customer Problem Statement in Miro

      Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      I

      IIT Bombay

      Introduction to Tech Entrepreneurship

      Skills you'll gain: Entrepreneurial Finance, Go To Market Strategy, Value Propositions, New Product Development, Product Development, Business Modeling, Presentations, Entrepreneurship, Sales Presentations, Persona Development, Business Communication, Customer Analysis, Financial Statements, Business Strategy, Innovation, Technical Management, Market Research

      4.9
      Rating, 4.9 out of 5 stars
      ·
      100 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      S

      Starweaver

      Matlab and Simulink Basics

      Skills you'll gain: Matlab, Data Visualization, Simulation and Simulation Software, Data Visualization Software, Mathematical Modeling, Data Analysis, Engineering Analysis, Data Integration, Data Structures, Scripting, Computer Programming, Debugging

      4.2
      Rating, 4.2 out of 5 stars
      ·
      50 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Software Sales

      Skills you'll gain: Sales Strategy, Selling Techniques, Sales Presentation, Sales Process, Market Analysis, Sales, Technical Sales, Customer Relationship Building, Customer Relationship Management, Market Opportunities, Competitive Analysis, Market Dynamics, Company, Product, and Service Knowledge, Digital Marketing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      31 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      Microsoft Azure: Cloud Solutions Mastery

      Skills you'll gain: Responsible AI, Azure Active Directory, Microsoft Azure, Data Lakes, Platform As A Service (PaaS), Cloud Computing, Data Integration, Relational Databases, AI Personalization, Cloud Applications, Cloud Development, Power BI, Performance Tuning, Microsoft Visual Studio, Anomaly Detection, Database Administration, Scalability, Cloud Platforms, Cloud Services, Cloud Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      151 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      E

      ESSEC Business School

      Case studies in business analytics with ACCENTURE

      Skills you'll gain: Case Studies, Digital Transformation, Advanced Analytics, Business Analytics, Business Analysis, Predictive Analytics, Data Analysis, Analytical Skills, Analysis, Value Propositions, Customer Analysis, Business Consulting, Business Transformation, Big Data

      3.7
      Rating, 3.7 out of 5 stars
      ·
      209 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Imperial College London

      Foundations of Public Health Practice: Behaviour & Behaviour Change

      Skills you'll gain: Health Promotion, Behavioral Economics, Public Health, Applied Behavior Analysis, Social Determinants Of Health, Public Health and Disease Prevention, Health Policy, Cultural Diversity, Psychology, Risk Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      106 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Red Hat

      Foundations of Red Hat Cloud-native Development

      Skills you'll gain: Kubernetes, Cloud-Native Computing, OpenShift, Containerization, Docker (Software), Cloud Applications, Application Deployment, Continuous Deployment, Cloud Platforms, Cloud Computing, Command-Line Interface

      4.6
      Rating, 4.6 out of 5 stars
      ·
      159 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Strategic Customer Relationship Management & Sales Technique

      Skills you'll gain: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Employee Onboarding, Sales Pipelines, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing, Customer Relationship Management (CRM) Software

      3.7
      Rating, 3.7 out of 5 stars
      ·
      15 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      B

      Board Infinity

      Generative AI: Prompt Engineering Basics

      Skills you'll gain: Responsible AI, Debugging

      4.6
      Rating, 4.6 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer service courses

    • Bacterial Bioinformatics: University of Virginia
    • GenAI for Call Centers: AI-Driven Customer Success: Coursera Instructor Network
    • Develop a UX Customer Problem Statement in Miro: Coursera Project Network
    • Introduction to Tech Entrepreneurship: IIT Bombay
    • Matlab and Simulink Basics : Starweaver
    • Software Sales: Coursera Instructor Network
    • Microsoft Azure: Cloud Solutions Mastery: EDUCBA
    • Case studies in business analytics with ACCENTURE: ESSEC Business School
    • Foundations of Public Health Practice: Behaviour & Behaviour Change: Imperial College London
    • Foundations of Red Hat Cloud-native Development: Red Hat

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