Greeting Customers

Greeting Customers is an interpersonal communication skill that involves welcoming and addressing customers in a cordial and respectful manner. Coursera's customer greeting catalogue teaches you how to effectively and professionally interact with customers in various contexts and settings. You'll learn about the importance of a positive first impression, the art of using appropriate body language and tone of voice, strategies for addressing customer needs swiftly and empathetically, as well as techniques for handling difficult or dissatisfied customers. Hone your customer service skills, improve your customer satisfaction ratings, and contribute positively to your organization's overall customer experience.