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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Innovating with the Business Model Canvas

      Skills you'll gain: Design Thinking, Innovation, Process Design, Business Modeling, Customer experience strategy (CX), Business Process, Business Strategy, New Product Development, Strategic Partnership, Customer Analysis, Value Propositions, Product Management, Resource Allocation, Lean Methodologies, Market Opportunities

      4.6
      Rating, 4.6 out of 5 stars
      ·
      311 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Emory University

      AI for Marketing

      Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Data-Driven Decision-Making, Customer Analysis, Customer Insights, Marketing Strategies, Marketing, Marketing Effectiveness, Responsible AI, Customer experience improvement, Self Service Technologies, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence

      4.5
      Rating, 4.5 out of 5 stars
      ·
      59 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Logging and Monitoring in Google Cloud

      Skills you'll gain: Application Performance Management, System Monitoring, Google Cloud Platform, Network Monitoring, Event Monitoring, Continuous Monitoring, Performance Tuning, Cloud Management, Cloud Security, Identity and Access Management, Cloud Applications, Service Level, Query Languages

      4.7
      Rating, 4.7 out of 5 stars
      ·
      224 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      S

      Siemens

      Introduction to Digital Transformation

      Skills you'll gain: Digital Transformation, Product Lifecycle Management, Business Technologies, Automation, Internet Of Things, Product Development, Technology Strategies, Product Design, Emerging Technologies, Wireless Networks, Augmented and Virtual Reality (AR/VR), Cloud Computing, Artificial Intelligence

      4.6
      Rating, 4.6 out of 5 stars
      ·
      102 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Campus BBVA

      Business Analytics

      Skills you'll gain: Data Storytelling, Data-Driven Decision-Making, Data Visualization, Business Analytics, Dashboard, Data Quality, Data Analysis, Descriptive Statistics, Business Intelligence, Statistical Methods, Data Management, Probability & Statistics, Statistical Inference, Statistics, Big Data, Statistical Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      189 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Marketing Strategy

      Skills you'll gain: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      106 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Pricing Strategy in Practice

      Skills you'll gain: Price Negotiation, Market Dynamics, Product Strategy, Strategic Marketing, Presentations, Consumer Behaviour, Cost Accounting, Competitive Analysis, Market Research, Business Strategy, Market Analysis, Microsoft PowerPoint, Value Propositions, Case Studies, Market Share, B2B Sales

      4.7
      Rating, 4.7 out of 5 stars
      ·
      168 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SAP

      Designing an SAP Solution

      Skills you'll gain: Technical Design, User Feedback, Technical Consulting, Solution Design, Solution Architecture, SAP Applications, Technical Communication, Requirements Analysis, Business Analysis, Business Requirements, Requirements Elicitation, Gap Analysis, Customer Engagement, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      92 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Palo Alto Networks

      Palo Alto Networks Cloud Security Fundamentals

      Skills you'll gain: Cloud Security, Cloud-Native Computing, Cloud Computing Architecture, Infrastructure Security, DevSecOps, Cloud Computing, Application Security, Cloud Infrastructure, Network Security, Docker (Software), Software As A Service, Hybrid Cloud Computing, Containerization, Data Centers, Vulnerability Scanning, Virtual Machines, DevOps, Vulnerability Assessments

      4.7
      Rating, 4.7 out of 5 stars
      ·
      142 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Professional Selling: 3 Steps to High-Performance

      Skills you'll gain: Sales Prospecting, Prospecting and Qualification, Sales Process, Overcoming Objections, Selling Techniques, Sales, Verbal Communication Skills, Sales Presentation, B2B Sales, Sales Strategy, Customer Relationship Building, Needs Assessment, Sales Pipelines, Solution Selling, Communication, Consumer Behaviour, Lead Generation, Telephone Skills, Rapport Building, Product Demonstration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      81 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Vertex AI Search for Retail

      Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Identity and Access Management, AI Personalization, Google Cloud Platform, Data Integration, Cloud Security, Data Integrity, Performance Tuning, Data Security, MLOps (Machine Learning Operations), CI/CD, Data Processing, Debugging, Real Time Data, System Monitoring, Cloud Storage, Issue Tracking, Data Storage Technologies

      4.1
      Rating, 4.1 out of 5 stars
      ·
      128 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Terraform for absolute beginners

      Skills you'll gain: Terraform, Infrastructure as Code (IaC), Infrastructure As A Service (IaaS), Microsoft Azure, Cloud Infrastructure, IT Automation, DevOps

      4.3
      Rating, 4.3 out of 5 stars
      ·
      190 reviews

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer service courses

    • Innovating with the Business Model Canvas: University of Virginia
    • AI for Marketing: Emory University
    • Logging and Monitoring in Google Cloud: Google Cloud
    • Introduction to Digital Transformation: Siemens
    • Business Analytics: Campus BBVA
    • Marketing Strategy: Illinois Tech
    • Pricing Strategy in Practice: University of Virginia
    • Designing an SAP Solution: SAP
    • Palo Alto Networks Cloud Security Fundamentals: Palo Alto Networks
    • Professional Selling: 3 Steps to High-Performance: Kennesaw State University

    Skills you can learn in Marketing

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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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