• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Reviews & Metrics for Software Improvements

      Skills you'll gain: Sprint Retrospectives, Scrum (Software Development), Software Technical Review, Agile Project Management, Agile Software Development, Software Quality Assurance, Agile Methodology, User Story, Requirements Analysis, Usability Testing, Constructive Feedback, User Research

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.7K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Machine Learning Operations (MLOps): Getting Started

      Skills you'll gain: MLOps (Machine Learning Operations), Google Cloud Platform, Cloud Management, DevOps, Continuous Deployment, CI/CD, Machine Learning, Automation, Data Pipelines, Version Control

      4
      Rating, 4 out of 5 stars
      ·
      468 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      N

      Northwestern University

      The Business of Social

      Skills you'll gain: Social Media Marketing, Social Media Strategy, Social Media, Marketing Effectiveness, Marketing, Performance Measurement, Business Metrics, Customer Engagement, Business-To-Consumer, Return On Investment, Key Performance Indicators (KPIs), Integrated Marketing Communications, Program Management, Law, Regulation, and Compliance, A/B Testing, Information Privacy

      4.7
      Rating, 4.7 out of 5 stars
      ·
      821 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Software Developer Career Guide and Interview Preparation

      Skills you'll gain: Engineering Software, Software Development, Interviewing Skills, Software Engineering, Relationship Building, Professional Development, Application Development, DevOps, Professionalism, Verbal Communication Skills, Problem Solving, Communication, Cloud Computing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      309 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Introduction to Data Analytics in Google Cloud

      Skills you'll gain: Cloud Infrastructure, Data Management, Data Governance, Cloud Computing, Google Cloud Platform, Cloud Services, Cloud Technologies, Big Data, Cloud Storage, Data Analysis, Data Warehousing, Digital Transformation, Data Collection, Data Structures

      4.6
      Rating, 4.6 out of 5 stars
      ·
      142 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Wharton Business Foundations Capstone

      Skills you'll gain: Marketing Planning, Peer Review, Analysis, Business Planning, Business Analysis, Competitive Analysis, Product Development, Case Studies, Project Design, Entrepreneurship, Feasibility Studies, Strategic Thinking, New Business Development, Marketing Strategies, Marketing, Business, Consumer Behaviour, Finance, Accounting, Financial Accounting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      394 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rice University

      A Story of Economics: A Principles Tale

      Skills you'll gain: Economics, Supply And Demand, Business Economics, Market Dynamics, Economic Development, Game Theory, Financial Policy, Tax, Market Analysis, International Relations, Operating Cost, Cost Benefit Analysis, Business Metrics, Public Policies, Performance Metric, International Finance, Fiscal Management, Consumer Behaviour, Investments, Labor Relations

      4.8
      Rating, 4.8 out of 5 stars
      ·
      127 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Create Machine Learning Models in Microsoft Azure

      Skills you'll gain: Unsupervised Learning, Scikit Learn (Machine Learning Library), PyTorch (Machine Learning Library), Exploratory Data Analysis, Deep Learning, Microsoft Azure, Data Visualization, Regression Analysis, Predictive Modeling, Data Analysis, Image Analysis, Pandas (Python Package), Jupyter, Artificial Intelligence and Machine Learning (AI/ML), Classification And Regression Tree (CART), Data Science, MLOps (Machine Learning Operations), Machine Learning, Tensorflow, Artificial Neural Networks

      4.5
      Rating, 4.5 out of 5 stars
      ·
      309 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Intel

      Intel® AI Fundamentals

      Skills you'll gain: Artificial Intelligence, Business Technologies, Complex Problem Solving, Digital Transformation, Technology Strategies, Case Studies, Artificial Intelligence and Machine Learning (AI/ML), Business Intelligence, Strategic Thinking, AI Product Strategy, Customer Insights, Technology Solutions, Generative AI, Emerging Technologies, Responsible AI, Machine Learning, B2B Sales, Hardware Architecture, Computer Hardware, Business Research

      4.5
      Rating, 4.5 out of 5 stars
      ·
      539 reviews

      Beginner · Specialization · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Amazon Web Services

      Migrating to the AWS Cloud

      Skills you'll gain: Amazon Web Services, Data Migration, Cloud Management, Cloud Infrastructure, Cloud Security, Data Import/Export, Cloud Computing, Cloud Applications, Infrastructure Architecture

      4.5
      Rating, 4.5 out of 5 stars
      ·
      249 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Azure Fundamentals AZ-900 Exam Prep

      Skills you'll gain: Patch Management, Microsoft Azure, Cloud Management, Identity and Access Management, Cloud Infrastructure, Cloud Computing, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Cloud Services, Disaster Recovery, Virtual Machines, Cloud Solutions, Kubernetes, Cloud Platforms, Role-Based Access Control (RBAC), Windows PowerShell, System Monitoring, Public Cloud, Infrastructure as Code (IaC), Cloud Security

      4.6
      Rating, 4.6 out of 5 stars
      ·
      105 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Marketing digital e e-commerce do Google

      Skills you'll gain: Email Marketing, Google Ads, Paid media, Social Media Marketing, Search Engine Optimization, Google Analytics, Customer Retention, Marketing Budgets, Loyalty Programs, Order Fulfillment, Search Engine Marketing, Web Analytics, Marketing Analytics, Media Planning, Customer experience strategy (CX), Online Advertising, Email Automation, Marketing, Digital Marketing, E-Commerce

      4.9
      Rating, 4.9 out of 5 stars
      ·
      321 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    Customer Service learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…697071…331

    In summary, here are 10 of our most popular customer service courses

    • Reviews & Metrics for Software Improvements: University of Alberta
    • Machine Learning Operations (MLOps): Getting Started: Google Cloud
    • The Business of Social: Northwestern University
    • Software Developer Career Guide and Interview Preparation: IBM
    • Introduction to Data Analytics in Google Cloud: Google Cloud
    • Wharton Business Foundations Capstone: University of Pennsylvania
    • A Story of Economics: A Principles Tale: Rice University
    • Create Machine Learning Models in Microsoft Azure: Microsoft
    • Intel® AI Fundamentals: Intel
    • Migrating to the AWS Cloud: Amazon Web Services

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok