Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols

Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Multimodal Prompts, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, LLM Application, Product Support, AI Personalization, Customer Analysis, Personalized Service, Responsible AI, Large Language Modeling, Customer experience improvement, Data Ethics, Customer Insights, Automation, Content Creation

Skills you'll gain: Business Process Management, Business Process, IT Management, Business Process Improvement, Technical Management, Operations Management, Continuous Improvement Process, Information Technology, Information Systems, Business Operations, Enterprise Resource Planning, Quality Management, Customer Relationship Management, IT Infrastructure, Leadership and Management, Business Intelligence, Business Strategy

Skills you'll gain: Cybersecurity, Application Security, Information Systems Security, Software Installation, System Configuration, Data Management, Computer Hardware, Data Security, Data Storage, Microsoft Windows, Firewall, Disaster Recovery, Encryption, Identity and Access Management

Skills you'll gain: Google Cloud Platform, Google App Engine, Kubernetes, Cloud Infrastructure, Load Balancing, Cloud Computing, Infrastructure As A Service (IaaS), Cloud Storage, Performance Tuning, Data Storage Technologies, Cloud Security, Cloud Computing Architecture, Virtual Machines, Scalability, DevOps, Disaster Recovery

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

Skills you'll gain: ChatGPT, AI Personalization, Customer Communications Management, Persona Development, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

Skills you'll gain: Web Content Accessibility Guidelines, Workplace inclusivity, Diversity Training, Diversity Awareness, Disabilities, Diversity Programs, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Visual Impairment Education, Developmental Disabilities, Education Software and Technology, Microsoft Office, Microsoft Windows, Computer Displays, Productivity

Skills you'll gain: Computer Hardware, Hardware Architecture, Data Storage Technologies, System Configuration, Microarchitecture, Computer Architecture, Software Installation, Peripheral Devices

Skills you'll gain: Microsoft Windows, Windows PowerShell, Operating System Administration, Command-Line Interface, Operating Systems, Systems Administration, Desktop Support, System Configuration, Control Panels, OS Process Management, IT Automation, General Networking, Computing Platforms, Graphical Tools, File Management, Network Troubleshooting, User Accounts

Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management

Skills you'll gain: Sustainable Business, Sustainable Technologies, Environmental Issue, Corporate Sustainability, Sustainable Development, Climate Change Mitigation, Environmental Resource Management, Sustainability Reporting, Information Technology, Responsible AI, Artificial Intelligence, Computing Platforms, Emerging Technologies, Innovation