Service Improvement

Service Improvement is a strategic process that aims to continuously enhance the quality, efficiency, and effectiveness of a service or a process. Coursera's Service Improvement catalogue teaches you the fundamental principles, methods, and techniques used in service improvement practices. You'll learn about key concepts such as process mapping, performance measurement, the use of quality improvement tools, and the implementation of improvement strategies. Whether you're a manager, an operations professional, or someone looking to increase the effectiveness of a service, you'll gain valuable insights to help you drive continuous improvement in your organization.