Service Level

Service Level is a measure of the performance of a system, centered around its availability and responsiveness. Coursera's service level catalogue teaches you the core principles of maintaining and improving the quality and efficiency of services, in line with customer expectations and business objectives. You'll learn about key components like Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service level management, and service level reporting. Additionally, the curriculum teaches how to monitor, measure, and optimize service levels in various contexts, from IT and telecommunications to customer support and logistics, making you well-versed in managing the operational dynamics of different industries.