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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free
    Free
    C

    Coursera Project Network

    UI Design using Material Design 3: Designing a Reminder App

    Skills you'll gain: User Interface (UI) Design, Figma (Design Software), UI Components, User Experience Design, Prototyping, Wireframing, Mobile Development

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Trust and Security with Google Cloud

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Data Security, Cloud Computing, Cybersecurity, Infrastructure Security, Authentications, Authorization (Computing), Public Cloud, Network Security, Data Storage, Identity and Access Management, Data Centers, Encryption

    4.9
    Rating, 4.9 out of 5 stars
    ·
    62 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    N

    Northwestern University

    Organizational Leadership Capstone

    Skills you'll gain: Data-Driven Decision-Making, Strategic Communication, Collaboration, Crisis Management, Team Leadership, Organizational Leadership, Business Leadership, Culture Transformation, Strategic Decision-Making, Strategic Leadership, Customer experience strategy (CX), Case Studies, Human Centered Design, Innovation, Decision Making, Peer Review

    4.7
    Rating, 4.7 out of 5 stars
    ·
    104 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Additive Manufacturing

    Skills you'll gain: Manufacturing Processes, Schematic Diagrams, Engineering Design Process, Computer-Aided Design, Production Process, 3D Assets, Materials science, Design Strategies, Prototyping, Mechanical Engineering, Process Engineering, 3D Modeling, Manufacturing Operations, Design, Equipment Design, Experimentation, Laboratory Experience, Manufacturing and Production, Systems Of Measurement, Process Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    189 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    T

    Tecnológico de Monterrey

    Evaluación del Aprendizaje en Escenarios Clínicos

    Skills you'll gain: Patient Evaluation, Patient-centered Care, Clinical Assessment, Clinical Practices, Patient Education And Counseling, Clinical Experience, Healthcare Ethics, Constructive Feedback, Mentorship, Continuous Quality Improvement (CQI), Decision Making

    4.9
    Rating, 4.9 out of 5 stars
    ·
    158 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera Project Network

    GenAI For Business Analysis: Fine-Tuning LLMs

    Skills you'll gain: OpenAI, Large Language Modeling, Real Time Data, Performance Testing, LLM Application, Data Manipulation, Generative AI, Python Programming, Customer Analysis, Data Analysis, Machine Learning, JSON

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Advanced Business Analysis: Elicitation & Analysis

    Skills you'll gain: Requirements Elicitation, User Story, Business Requirements, Business Analysis, Requirements Analysis, Financial Analysis, Requirements Management, Business Process Modeling, Process Analysis, Stakeholder Engagement, Interviewing Skills, Analysis, Stakeholder Communications, Collaboration, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    75 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Houston

    Value-Based Care

    Skills you'll gain: Value-Based Care, Continuous Quality Improvement (CQI), Chronic Diseases, ICD Coding (ICD-9/ICD-10), Community Health, Continuous Improvement Process, Medical Management, Managed Care, Health Equity, Preventative Care, Constructive Feedback, Active Listening, Medical Coding, Health Disparities, CPT Coding, Public Health, Health Assessment, Social Determinants Of Health, Care Management, Leadership

    4.7
    Rating, 4.7 out of 5 stars
    ·
    296 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Data Visualization

    Skills you'll gain: Data Storytelling, Data Analysis Expressions (DAX), Data Presentation, Power BI, Data Ethics, Dashboard, Data Modeling, Data Governance, Extract, Transform, Load, Data Visualization, Interactive Data Visualization, Business Intelligence, Data Visualization Software, Data Analysis, Statistical Analysis, Correlation Analysis, Data Architecture, Data Cleansing, Data Transformation, Database Design

    4.7
    Rating, 4.7 out of 5 stars
    ·
    122 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Preview
    Preview
    U

    Universiteit Leiden

    A Circular Economy of Metals: Towards a Sustainable Societal Metabolism

    Skills you'll gain: Sustainable Development, Sustainable Design, Sustainable Technologies, Environmental Resource Management, Sustainable Engineering, Environment, Environmental Science, Resource Utilization, Materials science, Supply And Demand, Economics, Analysis, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    ·
    102 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    É

    École Polytechnique Fédérale de Lausanne

    Economie du sol et de l'immobilier I

    Skills you'll gain: Property and Real Estate, Real Estate, Market Dynamics, Commercial Real Estate, Real Estate Transactions, Business Valuation, Financial Analysis, Return On Investment, Economics, Capital Budgeting, Investments, Price Negotiation, Market Analysis, Finance, Consumer Behaviour, Competitive Analysis, Depreciation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    260 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Conversational Selling Playbook for SDRs

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Sales, Sales Strategy, Rapport Building, Empathy, Active Listening, Value Propositions, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    45 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer experience courses

  • UI Design using Material Design 3: Designing a Reminder App: Coursera Project Network
  • Trust and Security with Google Cloud: Google Cloud
  • Organizational Leadership Capstone: Northwestern University
  • Additive Manufacturing: Arizona State University
  • Evaluación del Aprendizaje en Escenarios Clínicos: Tecnológico de Monterrey
  • GenAI For Business Analysis: Fine-Tuning LLMs: Coursera Project Network
  • Advanced Business Analysis: Elicitation & Analysis: Starweaver
  • Value-Based Care: University of Houston
  • Microsoft Data Visualization: Microsoft
  • A Circular Economy of Metals: Towards a Sustainable Societal Metabolism: Universiteit Leiden

Other topics to explore

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  • Google Cybersecurity Certificate
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