• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      V

      Voxy

      English Language Skills A2-B1 CEFR: Low-Intermediate

      Skills you'll gain: Stress Management, Goal Setting, Nutrition and Diet, Professional Development, Personal Development, Organizational Skills, English Language, Planning, Technical Communication, Product Knowledge, Productivity, Language Learning, Interpersonal Communications, Media and Communications, Customer Service, Language Competency, Retail Sales, Health And Wellness Coaching, Calendar Management, Vocabulary

      4.6
      Rating, 4.6 out of 5 stars
      ·
      561 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Market Research and Competitive Analysis

      Skills you'll gain: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Customer Analysis, Market Intelligence, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Business Marketing, Data-Driven Decision-Making, Product Development, Product Strategy, Gap Analysis, Data Analysis, Innovation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      28 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Motors and Motor Control Circuits

      Skills you'll gain: Control Systems, Basic Electrical Systems, Electrical Systems, Power Electronics, Three-Phase, Torque (Physics), Electrical Equipment, Embedded Software, Electronics, Electrical Wiring, Electronic Hardware, Design Specifications, System Requirements, Laboratory Experience, Electronic Components, Mechanics

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of London

      Responsive Website Development and Design Capstone

      Skills you'll gain: User Experience Design, User Experience, Wireframing, Persona (User Experience), Application Lifecycle Management, Application Design, Technical Communication, Web Design and Development, Prototyping, UI/UX Research, Web Development, User Research, Mockups, Usability Testing, Application Development, Responsive Web Design, Version Control, Brainstorming, Javascript, MongoDB

      4.6
      Rating, 4.6 out of 5 stars
      ·
      65 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Introduction to Networking and Cloud Computing

      Skills you'll gain: Network Security, Cloud Computing, Network Infrastructure, Microsoft Azure, Cloud Services, Firewall, Computer Networking, Virtualization and Virtual Machines, Digital Transformation, Networking Hardware, Cybersecurity, Network Protocols, Network Monitoring, Artificial Intelligence and Machine Learning (AI/ML)

      4.8
      Rating, 4.8 out of 5 stars
      ·
      534 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Test Accessibility of Your Design with WAVE

      Skills you'll gain: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service

      4.4
      Rating, 4.4 out of 5 stars
      ·
      28 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Real-Time Embedded Systems

      Skills you'll gain: Real-Time Operating Systems, Embedded Systems, Embedded Software, Hardware Architecture, Electronic Systems, Performance Tuning, System Programming, Software Design, Debugging, Software Architecture, Verification And Validation, System Design and Implementation, Linux, Code Review, Systems Engineering, Operating Systems, Software Systems, System Software, Systems Architecture, Systems Design

      Build toward a degree

      3.9
      Rating, 3.9 out of 5 stars
      ·
      109 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Project Management Fundamentals

      Skills you'll gain: Project Management Life Cycle, Project Management Institute (PMI) Methodology, Project Management, Project Management Office (PMO), Organizational Structure, Governance, Project Portfolio Management, Organizational Leadership, Program Management, Leadership, Change Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      294 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Western Australia

      Recruiting for Diversity and Inclusion

      Skills you'll gain: Diversity Awareness, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Cultural Diversity, Workforce Planning, Workplace inclusivity, Employee Engagement, Recruitment, Recruitment Strategies, Talent Sourcing, Human Resource Strategy, Talent Acquisition, Interviewing Skills, Data Collection, Diversity Programs, Employee Onboarding, Organizational Effectiveness, Professional Networking, Job Analysis, Business Metrics

      4.3
      Rating, 4.3 out of 5 stars
      ·
      93 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Wharton Business Foundations Capstone

      Skills you'll gain: Marketing Planning, Peer Review, Analysis, Business Planning, Business Analysis, Competitive Analysis, Product Development, Case Studies, Project Design, Entrepreneurship, Feasibility Studies, Strategic Thinking, New Business Development, Marketing Strategies, Marketing, Business, Consumer Behaviour, Finance, Accounting, Financial Accounting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      394 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Requirements Engineering: Secure Software Specifications

      Skills you'll gain: Requirements Elicitation, Software Design Documents, Requirements Analysis, Security Requirements Analysis, Mockups, Interviewing Skills, User Requirements Documents, Storyboarding, Functional Requirement, Goal Setting, Software Development Methodologies, Software Documentation, Agile Methodology, Business Requirements, Unified Modeling Language, Risk Management Framework, System Requirements, Meeting Facilitation, Prototyping, Software Development Life Cycle

      4.5
      Rating, 4.5 out of 5 stars
      ·
      849 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      H

      HRCI

      Employee Relations

      Skills you'll gain: Employee Performance Management, Performance Appraisal, Performance Management, Human Resource Policies, Organizational Structure, Policy Development, Conflict Management, Employee Relations, Diversity and Inclusion, Human Resource Strategy, Employee Engagement, Staff Management, Business Ethics, Organizational Effectiveness, Business Continuity, Communication Strategies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      293 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…143144145…468

    In summary, here are 10 of our most popular customer experience courses

    • English Language Skills A2-B1 CEFR: Low-Intermediate: Voxy
    • Market Research and Competitive Analysis: Microsoft
    • Motors and Motor Control Circuits: University of Colorado Boulder
    • Responsive Website Development and Design Capstone : University of London
    • Introduction to Networking and Cloud Computing: Microsoft
    • Test Accessibility of Your Design with WAVE: Coursera Project Network
    • Real-Time Embedded Systems: University of Colorado Boulder
    • Project Management Fundamentals: LearnKartS
    • Recruiting for Diversity and Inclusion: University of Western Australia
    • Wharton Business Foundations Capstone: University of Pennsylvania

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok