• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      E

      EC-Council

      Ethical Hacking Essentials (EHE)

      Skills you'll gain: Penetration Testing, Threat Modeling, Cloud Security, Vulnerability Assessments, Network Security, Threat Detection, Security Awareness, Cybersecurity, Cloud Computing, Intrusion Detection and Prevention, Cyber Attacks, Application Security, Web Applications, Mobile Security, Internet Of Things, Authentications, Encryption, Wireless Networks

      4.6
      Rating, 4.6 out of 5 stars
      ·
      571 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Gestión de redes sociales

      Skills you'll gain: Social Media Management, Social Media Content, Social Media, Content Creation, Content Performance Analysis, Social Media Marketing, Social Media Campaigns, Instagram, Content Management, Social Media Strategy, Facebook, Brand Management, Brand Awareness, Customer Engagement

      4.8
      Rating, 4.8 out of 5 stars
      ·
      735 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create a Lead Generation Messenger Chatbot using Chatfuel

      Skills you'll gain: Lead Generation, Email Automation, No-Code Development, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management

      4.5
      Rating, 4.5 out of 5 stars
      ·
      318 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      A

      Amazon

      Amazon Junior Software Developer

      Skills you'll gain: Git (Version Control System), Software Development Methodologies, JUnit, Requirements Analysis, Version Control, Application Development, Software Development Life Cycle, SQL, Full-Stack Web Development, Test Driven Development (TDD), Software Development, Restful API, Object Oriented Programming (OOP), Object Oriented Design, Database Management, MySQL, Digital Transformation, Relational Databases, Java Programming, Generative AI

      4.5
      Rating, 4.5 out of 5 stars
      ·
      414 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Survey analysis to Gain Marketing Insights

      Skills you'll gain: Customer Analysis, Statistical Analysis, Target Market, Marketing Analytics, Customer Insights, Market Research, Data Analysis, Data Analysis Software, Marketing, Marketing Strategy and Techniques, Brand Strategy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      122 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      T

      Technical University of Denmark (DTU)

      Antimicrobial resistance - theory and methods

      Skills you'll gain: Laboratory Testing, Quality Assurance, Microbiology, Infectious Diseases, Bioinformatics, Medical Laboratory, Molecular, Cellular, and Microbiology, Epidemiology, Public Health and Disease Prevention, Data Quality, Medical Science and Research, Biology, Public Health

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.5K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Build Basic Generative Adversarial Networks (GANs)

      Skills you'll gain: Generative AI, Generative Model Architectures, PyTorch (Machine Learning Library), Deep Learning, Responsible AI, Artificial Neural Networks, Data Ethics, Computer Vision, Unsupervised Learning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Developing Front-End Apps with React

      Skills you'll gain: React Redux, React.js, JavaScript Frameworks, Front-End Web Development, Full-Stack Web Development, UI Components, Web Applications, Web Development, Javascript, Event-Driven Programming, Cascading Style Sheets (CSS), Data Structures

      4.4
      Rating, 4.4 out of 5 stars
      ·
      725 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Generative AI for Business - A Leaders' Handbook

      Skills you'll gain: Generative AI, Generative Model Architectures, AI Product Strategy, Business Leadership, Responsible AI, Strategic Leadership, Key Performance Indicators (KPIs), Business Marketing, Business Strategy, Customer experience improvement, Corporate Strategy, Data Ethics, Customer Engagement, Governance

      4.3
      Rating, 4.3 out of 5 stars
      ·
      32 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Work Smarter with Microsoft PowerPoint

      Skills you'll gain: Multimedia, Microsoft PowerPoint, Presentations, Collaborative Software, Microsoft Windows, Editing, Data Visualization, File Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Meta Social Media Marketing Capstone

      Skills you'll gain: Social Media Marketing, Presentations, Social Media Campaigns, Campaign Management, Digital Marketing, Program Evaluation, Project Closure, Analysis, Communication, Registration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      676 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      G

      Georgia Institute of Technology

      Materials Data Sciences and Informatics

      Skills you'll gain: Materials science, Informatics, Data Science, Data Mining, Data Integration, Data-Driven Decision-Making, Data Processing, Systems Design, Engineering Analysis, Big Data, Structural Analysis, Statistics

      4.5
      Rating, 4.5 out of 5 stars
      ·
      349 reviews

      Intermediate · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…121122123…465

    In summary, here are 10 of our most popular customer experience courses

    • Ethical Hacking Essentials (EHE): EC-Council
    • Gestión de redes sociales: Meta
    • Create a Lead Generation Messenger Chatbot using Chatfuel: Coursera Project Network
    • Amazon Junior Software Developer: Amazon
    • Survey analysis to Gain Marketing Insights: Emory University
    • Antimicrobial resistance - theory and methods: Technical University of Denmark (DTU)
    • Build Basic Generative Adversarial Networks (GANs): DeepLearning.AI
    • Developing Front-End Apps with React: IBM
    • Generative AI for Business - A Leaders' Handbook: Fractal Analytics
    • Work Smarter with Microsoft PowerPoint: Microsoft

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok