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    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • C

      Coursera Project Network

      Create a Lead Generation Messenger Chatbot using Chatfuel

      Skills you'll gain: Lead Generation, Email Automation, No-Code Development, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management

      4.5
      Rating, 4.5 out of 5 stars
      ·
      318 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Minnesota

      Cloud Security Basics

      Skills you'll gain: Cloud Security, Application Security, Network Security, Cloud Computing, Cybersecurity, Information Systems Security, Security Controls, Infrastructure Security, Remote Access Systems, Public Key Infrastructure, Cryptography, Vulnerability Assessments, Virtualization, Virtual Machines, Encryption, Authorization (Computing)

      4.3
      Rating, 4.3 out of 5 stars
      ·
      105 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      P

      Peking University

      计算机辅助翻译原理与实践 Principles and Practice of Computer-Aided Translation

      Skills you'll gain: Language Interpretation, Translation, and Studies, Quality Assurance, Natural Language Processing, Technical Writing, Multilingualism, Information Technology, Data Import/Export, Software Installation, File Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      83 reviews

      Intermediate · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Database Design and Operational Business Intelligence

      Skills you'll gain: Extract, Transform, Load, Decision Support Systems, Data Warehousing, Data Mining, Database Design, Business Intelligence, Dashboard, Star Schema, Relational Databases, Database Management, Data Visualization Software, Snowflake Schema, Data Visualization, Business Reporting, SAS (Software), Data Modeling, Interactive Data Visualization, SQL, Data Mart, Descriptive Statistics

      4.5
      Rating, 4.5 out of 5 stars
      ·
      237 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Sales Professionals

      Skills you'll gain: Microsoft Copilot, Forecasting, Sales Strategy, Sales Presentation, Customer Analysis, Sales Pipelines, Sales Enablement, Data Cleansing, Sales Management, Time Series Analysis and Forecasting, Responsible AI, Sales, Customer Relationship Management (CRM) Software, Taking Meeting Minutes, Microsoft Teams, Email Automation, Customer Insights, Data Quality, Customer Data Management, Meeting Facilitation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      15 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Corporate Finance Institute

      Introduction to ESG

      Skills you'll gain: Environmental Social And Corporate Governance (ESG), Corporate Sustainability, Sustainable Business, Compliance Management, Business Risk Management, Business Intelligence, Stakeholder Analysis, Environmental Issue, Corporate Strategy, Governance, Performance Analysis, Case Studies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      159 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Marketing Mix Implementation Capstone

      Skills you'll gain: Strategic Decision-Making, Brand Management, Marketing Strategies, Strategic Marketing, Branding, Data-Driven Decision-Making, Marketing Communications, Product Management, Product Marketing, Marketing, Consumer Behaviour, Marketing Channel, Go To Market Strategy, Case Studies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      114 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Innovation and entrepreneurship

      Skills you'll gain: Design Thinking, Innovation, Business Modeling, Creative Problem-Solving, Entrepreneurship, Ideation, Lean Methodologies, Process Development, Creative Thinking, New Product Development, Creativity, Storytelling, Corporate Strategy, Team Management, Business Strategies, Business Strategy, Organizational Strategy, Customer experience improvement, Customer Engagement, Business Process

      4.4
      Rating, 4.4 out of 5 stars
      ·
      76 reviews

      Advanced · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Research Report: Delivering Insights

      Skills you'll gain: Data Synthesis, Data Storytelling, Presentations, Marketing, Data Visualization Software, Market Research, Social Media Marketing, Microsoft PowerPoint, Advertising, Customer Insights, Data Analysis, Verbal Communication Skills, Target Audience, Strategic Marketing, Market Analysis, Digital Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      181 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Modern Data Warehouse Analytics in Microsoft Azure

      Skills you'll gain: Azure Synapse Analytics, Power BI, Databricks, Microsoft Azure, Cloud Services, Data Warehousing, Data Architecture, Databases, Data Lakes, Business Intelligence, Analytics, Big Data, Data Visualization Software, Data Integration, Data Processing, Data Pipelines, Data Visualization

      4.4
      Rating, 4.4 out of 5 stars
      ·
      124 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      E

      Edureka

      Fundamentals of Data Governance

      Skills you'll gain: Data Governance, Governance, Data Management, Compliance Management, Data Architecture, General Data Protection Regulation (GDPR), Data Strategy, Regulatory Compliance, Data Security, Cloud Security, Metadata Management, Information Management, Regulatory Requirements, Data Integrity, Data Quality, Data Access, Cloud Computing, Risk Management

      4.3
      Rating, 4.3 out of 5 stars
      ·
      49 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Entender el diseño

      Skills you'll gain: Design Research, Design Thinking, Creative Thinking, Design, Design Strategies, Product Design, User Experience Design, Sustainable Design, Innovation, Graphic Design, Consumer Behaviour, Economics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      561 reviews

      Mixed · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer service courses

    • Create a Lead Generation Messenger Chatbot using Chatfuel: Coursera Project Network
    • Cloud Security Basics: University of Minnesota
    • 计算机辅助翻译原理与实践 Principles and Practice of Computer-Aided Translation: Peking University
    • Database Design and Operational Business Intelligence: University of California, Irvine
    • Generative AI for Sales Professionals: Microsoft
    • Introduction to ESG: Corporate Finance Institute
    • Marketing Mix Implementation Capstone : IE Business School
    • Innovation and entrepreneurship: Tecnológico de Monterrey
    • Research Report: Delivering Insights: University of California, Davis
    • Modern Data Warehouse Analytics in Microsoft Azure: Microsoft

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    Modeling (9)
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