Billing Inquiries

Billing Inquiries is a critical customer service skill focused on addressing and resolving questions or issues related to invoices, payments, and financial procedures. Coursera's Billing Inquiries skill catalogue equips you with the knowledge and techniques necessary to handle customer questions effectively, efficiently, and professionally. You'll learn how to understand complex billing systems, resolve conflicts, communicate with clarity and empathy, and streamline billing practices. Ultimately, you'll build skills in maintaining customer satisfaction, improving payment processes, and contributing to overall business growth and financial health.