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    Results for "company, product, and service knowledge"

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Lean Enterprise Framework: Transform the Business Model

      Skills you'll gain: Innovation, New Product Development, Design Thinking, Product Development, Product Management, Business Modeling, Product Strategy, Customer experience strategy (CX), Product Marketing, Key Performance Indicators (KPIs), Value Propositions, Performance Measurement, Portfolio Management, Customer Insights, Business Metrics, Customer experience improvement, Business Strategy, Lean Methodologies

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Creative Design, Prototyping, and Testing

      Skills you'll gain: Product Development, New Product Development, Wireframing, Product Design, User Experience Design, Prototyping, Persona (User Experience), Design Thinking, Conceptual Design, Human Centered Design, Product Testing, Project Management, Product Management, Agile Methodology

      4.2
      Rating, 4.2 out of 5 stars
      ·
      93 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      A Start Guide: Product Marketing Using G Suite

      Skills you'll gain: Product Knowledge, Product Marketing, Product Management, Product Assortment, Product Strategy, Go To Market Strategy, Product Development, New Product Development, Performance Analysis

      4.3
      Rating, 4.3 out of 5 stars
      ·
      41 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • P

      Packt

      The Complete Product Management Fundamentals

      Skills you'll gain: Product Roadmaps, Agile Methodology, Product Management, Wireframing, A/B Testing, Microsoft Teams, Sprint Planning, Project Management, ChatGPT, Kanban Principles

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM Product Owner

      Skills you'll gain: AI Product Strategy, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Stakeholder Communications, Generative AI, Agile Methodology, Responsible AI, Kanban Principles, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, Product Management, Stakeholder Management, Sprint Planning, ChatGPT

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.1K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      U

      University of California, Davis

      AI for Knowledge Workers

      Skills you'll gain: Prompt Engineering, Generative AI, Anthropic Claude, Responsible AI, ChatGPT, LLM Application, Data Ethics, Artificial Intelligence, Brainstorming, Machine Learning, Deep Learning, Workforce Development, Content Creation, Information Privacy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      167 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Retail Customer Service

      Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      87 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Problem Solving, Customer Relationship Building, Customer Complaint Resolution, Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      224 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      D

      DeepLearning.AI

      Knowledge Graphs for RAG

      Skills you'll gain: LangChain, Large Language Modeling, Query Languages, Data Storage, Semantic Web, Unstructured Data, Graph Theory, Text Mining

      4.7
      Rating, 4.7 out of 5 stars
      ·
      81 reviews

      Intermediate · Project · Less Than 2 Hours

    1…91011…834

    In summary, here are 10 of our most popular company, product, and service knowledge courses

    • Lean Enterprise Framework: Transform the Business Model: University of Maryland, College Park
    • Creative Design, Prototyping, and Testing: University of Maryland, College Park
    • A Start Guide: Product Marketing Using G Suite: Coursera Project Network
    • The Complete Product Management Fundamentals: Packt
    • IBM Product Owner: IBM
    • AI for Knowledge Workers: University of California, Davis
    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Retail Customer Service: CVS Health
    • Call Center Customer Service: CVS Health
    • Customer Service Fundamentals: Knowledge Accelerators

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