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    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • Status: Preview
      Preview
      B

      Board Infinity

      Generative AI in HR - Impact and Application of Gen AI

      Skills you'll gain: Responsible AI, Employee Engagement, Human Resources, Generative AI, Data Ethics, Talent Acquisition, Human Resource Strategy, Recruitment, Trend Analysis, Employee Training, Employee Retention, Data-Driven Decision-Making, Workforce Development, Workforce Planning

      4.3
      Rating, 4.3 out of 5 stars
      ·
      236 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Fundamentals of Machine Learning and Artificial Intelligence

      Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Deep Learning, Artificial Intelligence, Amazon Web Services, Applied Machine Learning, Machine Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.6K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women

      Skills you'll gain: Target Market, Sales Strategy, Marketing Planning, Marketing, Sales Process, Sales, Marketing Strategy and Techniques, Marketing Analytics, Digital Marketing, Brand Management, Market Opportunities, Market Research, Business Metrics, Customer Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.2K reviews

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      How to create a Jira SCRUM project

      Skills you'll gain: Jira (Software), Sprint Planning, Backlogs, Scrum (Software Development), User Story, Agile Methodology, Agile Project Management, Workflow Management, Run Chart, Project Planning, Project Management, Prioritization, Dependency Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      472 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Healthcare Data Security, Privacy, and Compliance

      Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Health Information Management, Security Awareness, Personally Identifiable Information, Encryption, Health Care, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Medical Records, Information Privacy, Cloud Computing, Patient Safety

      4.8
      Rating, 4.8 out of 5 stars
      ·
      422 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Navigating Generative AI for Leaders

      Skills you'll gain: Responsible AI, AI Product Strategy, Generative AI, Strategic Thinking, Data Ethics, Large Language Modeling, Business Strategy, Regulation and Legal Compliance, Growth Strategies, Business Planning, Legal Risk, Organizational Change, Operational Risk, Customer experience strategy (CX), Business Ethics, Technology Strategies, Generative AI Agents, Business Leadership, Business Transformation, Stakeholder Communications

      4.8
      Rating, 4.8 out of 5 stars
      ·
      195 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Entrepreneurship II: Preparing for Launch

      Skills you'll gain: Entrepreneurship, Go To Market Strategy, Business Planning, New Business Development, Sales Presentations, Financial Forecasting, Entrepreneurial Finance, Business Strategies, Growth Strategies, Business Development, Presentations, Business, Financial Modeling, Business Modeling, Cash Flow Forecasting, Revenue Forecasting, Customer Acquisition Management, Management Training And Development, Team Management, Financial Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      755 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      Universidade de São Paulo

      Introdução ao Teste de Software

      Skills you'll gain: Software Testing, Functional Testing, System Testing, Acceptance Testing, Test Planning, Unit Testing, Software Quality Assurance, Test Case, Test Automation, Code Coverage, Integration Testing, Usability Testing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      533 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      UX Design: From Concept to Prototype

      Skills you'll gain: User Experience Design, User Story, Prototyping, Wireframing, User Centered Design, Ideation, Conceptual Design, Interaction Design, User Interface (UI), Usability Testing, Storyboarding, Mockups, User Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      297 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM Digital Marketing and Growth Hacking

      Skills you'll gain: Responsible AI, Social Media Management, Social Media Content, Social Media Marketing, Social Media, Google Ads, Digital Marketing, Email Marketing, Digital Advertising, Web Analytics and SEO, Online Advertising, Social Media Strategy, Digital Media Strategy, Social Media Campaigns, Paid media, Pay Per Click Advertising, Customer Retention, Search Engine Optimization, Presentations, Generative AI

      4.7
      Rating, 4.7 out of 5 stars
      ·
      63 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      T

      Technical University of Munich (TUM)

      Basics of Cost Accounting: Product Costing

      Skills you'll gain: Cost Accounting, Management Accounting, Cost Management, Accounting, Product Planning, Resource Allocation, Depreciation, Production Process, Financial Accounting, Operating Expense

      4.6
      Rating, 4.6 out of 5 stars
      ·
      163 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      Y

      Yale University

      Global Quality Maternal and Newborn Care

      Skills you'll gain: Maternal Health, Midwifery, Child Health, Postpartum Care, Prenatal Care, Health Disparities, Obstetrics And Gynecology, Primary Care, Dignity in Care, Social and Human Services, Patient-centered Care, Health Policy, Cultural Responsiveness, Advocacy, Education and Training

      4.8
      Rating, 4.8 out of 5 stars
      ·
      251 reviews

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer service courses

    • Generative AI in HR - Impact and Application of Gen AI: Board Infinity
    • Fundamentals of Machine Learning and Artificial Intelligence: Amazon Web Services
    • Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women: Goldman Sachs
    • How to create a Jira SCRUM project: Coursera Project Network
    • Healthcare Data Security, Privacy, and Compliance: Johns Hopkins University
    • Navigating Generative AI for Leaders: Coursera
    • Entrepreneurship II: Preparing for Launch: University of Illinois Urbana-Champaign
    • Introdução ao Teste de Software: Universidade de São Paulo
    • UX Design: From Concept to Prototype: University of Michigan
    • IBM Digital Marketing and Growth Hacking: IBM

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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