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    Results for "call center experience"

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Designing for User Experience

      Skills you'll gain: Storyboarding, User Research, Information Architecture, User Experience Design, Persona (User Experience), Design Thinking, User Centered Design, Design Strategies, Prototyping, Creativity

      4.6
      Rating, 4.6 out of 5 stars
      ·
      85 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Build a Chatbot with Voiceflow: Ecommerce Customer Support

      Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      GoHighLevel for Beginners: Voice AI Automated Appointments

      Skills you'll gain: Outbound Calls, Operational Efficiency, Generative AI Agents, Workflow Management, Business Process Automation, Customer Service, Automation, Prompt Engineering, Systems Integration, Integration Testing

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Create a Customer Service Survey in Microsoft Forms

      Skills you'll gain: User Feedback, Employee Surveys, Customer Insights, Customer experience improvement, Microsoft 365, Market Research, User Research, Target Audience, Key Performance Indicators (KPIs), Data Analysis Software, Marketing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Dialogflow CX: Parameter Manipulation

      Skills you'll gain: Data Validation, Virtual Environment

      Beginner · Project · Less Than 2 Hours

    • G

      Google Cloud

      Memulai Security Command Center Enterprise

      Skills you'll gain: Vulnerability Management, Threat Detection, Vulnerability Assessments, Multi-Cloud, Cloud Security, Security Controls, Threat Management, Google Cloud Platform, Cloud Management, Enterprise Security, Security Information and Event Management (SIEM)

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Get Started with User Experience (UX) Design in Miro

      Skills you'll gain: User Experience, Persona (User Experience), User Interface (UI) Design, User Flows, User Experience Design, Usability, Visualization (Computer Graphics), User Centered Design

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • P

      Packt

      Cisco CCNP Data Center DCCOR (350-601)

      Skills you'll gain: Data Centers, Ansible, Open Shortest Path First (OSPF), Network Switches, Virtual Local Area Network (VLAN), Network Infrastructure, Border Gateway Protocol, Network Architecture, Network Administration, Network Routing, Infrastructure Security, Network Security, Virtualization, Network Monitoring, Data Storage Technologies, Automation

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Adding a Phone Gateway to a Virtual Agent

      Skills you'll gain: Google Cloud Platform, Virtual Machines, Generative AI Agents

      Intermediate · Project · Less Than 2 Hours

    • G

      Google Cloud

      Introduction to Migration Center Servers Assessments

      Skills you'll gain: Data Import/Export, Cloud Technologies, IT Automation, Google Cloud Platform, Cloud Management, Cloud Infrastructure, Microsoft Azure

      Intermediate · Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Simulation of Call Centre Operations Using R Simmer

      Skills you'll gain: Simulations, Resource Management, Call Center Experience, Process Management, Workflow Management, Data Analysis, Process Analysis, Plot (Graphics), R Programming, Statistical Analysis, Statistical Modeling

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Dialogflow CX: Enable IVR Features for your Voice Agent

      Skills you'll gain: Self Service Technologies, Development Testing, User Acceptance Testing (UAT), Natural Language Processing

      Beginner · Project · Less Than 2 Hours

    1…789…400

    In summary, here are 10 of our most popular call center experience courses

    • Designing for User Experience: Microsoft
    • Build a Chatbot with Voiceflow: Ecommerce Customer Support: Coursera Project Network
    • GoHighLevel for Beginners: Voice AI Automated Appointments : Coursera Project Network
    • Create a Customer Service Survey in Microsoft Forms: Coursera Project Network
    • Dialogflow CX: Parameter Manipulation: Google Cloud
    • Memulai Security Command Center Enterprise: Google Cloud
    • Get Started with User Experience (UX) Design in Miro: Coursera Project Network
    • Cisco CCNP Data Center DCCOR (350-601): Packt
    • Adding a Phone Gateway to a Virtual Agent: Google Cloud
    • Introduction to Migration Center Servers Assessments: Google Cloud

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