Skills you'll gain: Natural Language Processing, Amazon Web Services, Self Service Technologies, Usability, Human Computer Interaction, Human Machine Interfaces, Security Requirements Analysis, Service Level

Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Process Flow Diagrams, Workflow Management, Personalized Service, Cost Control, Cost Management

Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

Skills you'll gain: Performance Metric, Self Service Technologies, Staff Management, Customer experience improvement, No-Code Development, Process Design

Skills you'll gain: CI/CD, Cloud Development, Cloud Applications, Continuous Integration, Amazon Web Services, Continuous Deployment, Amazon CloudWatch, Authentications, Development Environment, Single Sign-On (SSO), Devops Tools, AWS Kinesis, OAuth, Identity and Access Management, Scalability

Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

Skills you'll gain: Amazon Bedrock, Responsible AI, AWS SageMaker, Amazon Web Services, Generative AI, Agentic systems, Generative AI Agents, Amazon CloudWatch, Amazon S3, Data Ethics, Artificial Intelligence, AWS Identity and Access Management (IAM), Prompt Engineering, Automation, Systems Integration, Scalability

Skills you'll gain: Apache Airflow, Data Modeling, Data Pipelines, Data Storage, Data Architecture, Requirements Analysis, Data Processing, Data Warehousing, Query Languages, Apache Hadoop, Extract, Transform, Load, Data Lakes, Amazon Web Services, Apache Spark, Database Systems, Feature Engineering, Data Manipulation, Data Integration, AWS Kinesis, Data Management

Skills you'll gain: Apache Airflow, Data Pipelines, Data Integration, AWS Kinesis, Infrastructure as Code (IaC), Terraform, Extract, Transform, Load, Amazon CloudWatch, Data Quality, Amazon Web Services, CI/CD, Data Processing, Data Transformation, NoSQL

Skills you'll gain: Wide Area Networks, Network Troubleshooting, Network Monitoring, Software-Defined Networking, System Configuration, Network Performance Management, Firewall, Amazon Web Services, Cloud Services, Software As A Service, TCP/IP, Cloud Technologies, Network Security, Performance Tuning, Intrusion Detection and Prevention

Skills you'll gain: MLOps (Machine Learning Operations), Pandas (Python Package), AWS SageMaker, NumPy, Microsoft Azure, Application Deployment, Responsible AI, Data Manipulation, Exploratory Data Analysis, Containerization, Data Pipelines, CI/CD, DevOps, Cloud Computing, Python Programming, Machine Learning, GitHub, Big Data, Data Management, Data Analysis