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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies IT Sales Representative

      Skills you'll gain: Closing (Sales), Sustainable Business, Sales, Customer Relationship Building, Sales Strategy, Persuasive Communication, Emotional Intelligence, Influencing, Job Analysis, Data Centers, Customer Insights, Interviewing Skills, Sales Presentations, Public Speaking, Sales Prospecting, Negotiation, Account Management, Customer Relationship Management, Lead Generation, Digital Content

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      SkillsBooster Academy

      AI Agents 101: Tools for Marketing & Business

      Skills you'll gain: Prompt Engineering, Marketing Strategies, Artificial Intelligence and Machine Learning (AI/ML), Strategic Marketing, Marketing Analytics, Artificial Intelligence, Generative AI, Agentic systems, Content Development and Management, Digital Marketing, Content Creation, Automation, Business Ethics, Customer experience improvement, Machine Learning, Natural Language Processing, Content Management, Creativity, Ethical Standards And Conduct, Interactive Data Visualization

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Product Strategy in the age of GenAI

      Skills you'll gain: Product Lifecycle Management, Product Flow Diagram, Competitive Analysis, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Management, Product Development, Product Planning, Strategic Prioritization, AI Product Strategy, Market Analysis, Prototyping, Generative AI, Strategic Planning

      4.3
      Rating, 4.3 out of 5 stars
      ·
      105 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Smarter Content and Communications with Microsoft Copilot

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Web Content, Storytelling, Content Strategy, Generative AI, Marketing Strategies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      119 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      SkillsBooster Academy

      Email Marketing: Boost Sales with High-Converting Campaigns

      Skills you'll gain: Email Marketing, Lead Generation, Email Automation, Customer Relationship Management (CRM) Software, Performance Metric, Sales Pipelines, Digital Marketing, Copywriting, Customer Support, Customer Engagement, Data Pipelines, Compliance Management, Revenue Cycle Management, Generative AI, Design and Product, Product Design, Law, Regulation, and Compliance, Artificial Intelligence, Design Elements And Principles, Statistics

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Data Storytelling: Create Insights with Power BI & Tableau

      Skills you'll gain: Data Storytelling, Dashboard, Data Presentation, Power BI, Strategic Decision-Making, Interactive Data Visualization, Tableau Software, Storytelling, Data-Driven Decision-Making, Executive Presence, Business Intelligence, User Feedback, Data Visualization, Presentations, Constructive Feedback, Analytics, Customer Insights, Data Structures

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Foundations of Business Intelligence

      Skills you'll gain: Stakeholder Engagement, Business Intelligence, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Analysis, Key Performance Indicators (KPIs), Business Metrics, Business Process, Project Implementation, Data Pipelines

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      MedCerts

      Pharmacy Technician Fundamentals

      Skills you'll gain: Medical Terminology, Healthcare Ethics, Pharmacy Experience, Medication Dispensation, Pharmacist Assistance, Medical Prescription, Pharmacology, Conflict Management, Pharmacy Operations, Patient Communication, Anatomy, Pathology, Pharmacy Information System, Cultural Responsiveness, Patient Safety, Patient-centered Care, Pharmacy, Professionalism, Medical Records, Physiology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.2K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Make the Sale: Build, Launch, and Manage E-commerce Stores

      Skills you'll gain: Order Fulfillment, E-Commerce, Google Ads, Digital Advertising, Customer experience improvement, Market Research, Marketing, Retail Management, Sales, Shipping and Receiving, Marketing Strategies, Market Trend, Process Optimization, Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Microeconomics Principles

      Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Business Economics, Behavioral Economics, Policy Analysis, Business Operations, Price Negotiation, Socioeconomics, Consumer Behaviour, Political Sciences, Economics, Policy, and Social Studies, Business Strategy, Public Policies, Competitive Analysis, Resource Allocation, Decision Making, Market Analysis, Cost Benefit Analysis, Environmental Issue

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3.3K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Neuroscience and Neuroimaging

      Skills you'll gain: Magnetic Resonance Imaging, Neurology, Medical Imaging, Diagnostic Radiology, Anatomy, Image Analysis, Data Analysis, X-Ray Computed Tomography, Correlation Analysis, Data Manipulation, Radiology, Analytical Skills, Experimentation, Research Design, Statistical Analysis, Biomedical Technology, Advanced Analytics, Network Analysis, R Programming, Statistics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.3K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      P

      Packt

      5S - Become a Certified 5S Specialist

      Skills you'll gain: Operational Excellence, Performance Measurement, Customer experience improvement, Overcoming Objections, Culture Transformation, Program Implementation, Key Performance Indicators (KPIs), Cleanliness, Goal Setting, Auditing

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer experience courses

    • Dell Technologies IT Sales Representative: Dell
    • AI Agents 101: Tools for Marketing & Business: SkillsBooster Academy
    • Product Strategy in the age of GenAI: Coursera Instructor Network
    • Smarter Content and Communications with Microsoft Copilot: Microsoft
    • Email Marketing: Boost Sales with High-Converting Campaigns: SkillsBooster Academy
    • Data Storytelling: Create Insights with Power BI & Tableau: Coursera Instructor Network
    • Foundations of Business Intelligence: Google
    • Pharmacy Technician Fundamentals: MedCerts
    • Make the Sale: Build, Launch, and Manage E-commerce Stores: Google
    • Microeconomics Principles: University of Illinois Urbana-Champaign

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