• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Service Improvement
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "service improvement"

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Customer Centricity as Competitive Advantage - Jagdish Sheth

      Skills you'll gain: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour

      4.7
      Rating, 4.7 out of 5 stars
      ·
      40 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Foundations of Secure IoT Architecture

      Skills you'll gain: Threat Modeling, IT Security Architecture, Threat Detection, Internet Of Things, Network Security, Information Systems Security, Infrastructure Security, Security Controls, Data Security, Vulnerability Assessments, Risk Management Framework, Cryptography, Encryption, Cloud Computing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Cloud Essentials for Business Leaders - Education

      Skills you'll gain: Amazon Web Services, Cloud Computing, Cloud Services, Cloud Infrastructure, Cloud Solutions, Public Cloud, Operational Efficiency, Innovation, Digital Transformation, Business Solutions

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Assessing Health Program Delivery

      Skills you'll gain: Program Evaluation, Health Assessment, Health Policy, Health Care Procedure and Regulation, Data Collection, Health Disparities, Community Health, Maternal Health, Research Design, Child Health, Qualitative Research

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      EDUCBA

      Azure Network Services

      Skills you'll gain: Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Network Administration, Software-Defined Networking, Wide Area Networks, Hardening, Virtual Private Networks (VPN), Network Infrastructure, Network Routing, Private Cloud

      4.8
      Rating, 4.8 out of 5 stars
      ·
      35 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      L

      LearnQuest

      The Cybersecurity Culture Blueprint: A Proactive Approach

      Skills you'll gain: Incident Response, Incident Management, Cybersecurity, Human Factors (Security), Security Awareness, Continuous Monitoring, Cyber Security Strategy, Cyber Governance, Computer Security Awareness Training, Culture Transformation, Threat Detection, Organizational Change, Employee Training, Employee Engagement, Communication Strategies

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Project Network

      Landing.AI for Beginners: Build Data Visualization AI Models

      Skills you'll gain: Generative AI, Image Analysis, Application Deployment, Computer Vision, Visualization (Computer Graphics), Cloud Computing, Deep Learning, Supervised Learning

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      V

      Voxy

      Beginner English: Important Interactions

      Skills you'll gain: Patient Communication, English Language, Verbal Communication Skills, Interpersonal Communications, Language Learning, Social Skills, Vocabulary, Active Listening, Oral Comprehension, Communication, Grammar

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      App Deployment with Cloud Foundry: Launch a Code Generator

      Skills you'll gain: Cloud Foundry, Application Deployment, Cloud Applications, Command-Line Interface, Platform As A Service (PaaS), Cloud Platforms, Multi-Cloud, Cloud Computing, Application Lifecycle Management, Web Development, HTML and CSS

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Global Supply Chain Management

      Skills you'll gain: Supply Chain, Supply Chain Management, Supply Chain Planning, Materials Management, Sustainable Business, Inventory Management System, Strategic Decision-Making, Demand Planning, Supplier Relationship Management, Customer Demand Planning, Strategic Partnership, Business Strategy, Governance, Business Technologies, Forecasting, Sustainability Standards, Risk Mitigation, Internet Of Things

      4.5
      Rating, 4.5 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      B

      Board Infinity

      Executing Full Text Queries with Elasticsearch

      Skills you'll gain: Query Languages, Data Analysis, Software Installation, Performance Tuning, Distributed Computing, Load Balancing, Scripting, Scalability, Information Architecture, Data Modeling, Application Programming Interface (API)

      3.6
      Rating, 3.6 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      CPS solution for Industries

      Skills you'll gain: Embedded Systems, Embedded Software, Control Systems, Programmable Logic Controllers, Cyber Engineering, Internet Of Things, C (Programming Language), Automation, Computer Engineering, Electronic Systems, Simulation and Simulation Software, Integration Testing, Cloud Computing, Matlab

      Intermediate · Course · 1 - 4 Weeks

    1…199200201…271

    In summary, here are 10 of our most popular service improvement courses

    • Customer Centricity as Competitive Advantage - Jagdish Sheth: Kennesaw State University
    • Foundations of Secure IoT Architecture: LearnQuest
    • Cloud Essentials for Business Leaders - Education: Amazon Web Services
    • Assessing Health Program Delivery: Johns Hopkins University
    • Azure Network Services: EDUCBA
    • The Cybersecurity Culture Blueprint: A Proactive Approach: LearnQuest
    • Landing.AI for Beginners: Build Data Visualization AI Models: Coursera Project Network
    • Beginner English: Important Interactions: Voxy
    • App Deployment with Cloud Foundry: Launch a Code Generator: Coursera Project Network
    • Global Supply Chain Management: Fundação Instituto de Administração

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok