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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Requirements Engineering: Secure Software Specifications

    Skills you'll gain: Requirements Elicitation, Software Design Documents, Requirements Analysis, Security Requirements Analysis, Mockups, Interviewing Skills, User Requirements Documents, Storyboarding, Functional Requirement, Goal Setting, Software Development Methodologies, Software Documentation, Agile Methodology, Business Requirements, Unified Modeling Language, Risk Management Framework, System Requirements, Meeting Facilitation, Prototyping, Software Development Life Cycle

    4.5
    Rating, 4.5 out of 5 stars
    ·
    849 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Business Analysis: Process Modeling & Requirements Gathering

    Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Process Analysis, Data Modeling, Stakeholder Analysis, Agile Methodology, Requirements Analysis, Business Process, Process Improvement, User Story, Gap Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    47 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    D

    DeepLearning.AI

    ChatGPT Prompt Engineering for Developers

    Skills you'll gain: ChatGPT, Prompt Engineering, LLM Application, OpenAI, Large Language Modeling, Application Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2K reviews

    Beginner · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    E

    Eindhoven University of Technology

    Microwave engineering and antennas

    Skills you'll gain: Telecommunications, Electronics, Electrical Engineering, Electronic Systems, Wireless Networks, Engineering Design Process, Simulation and Simulation Software, Engineering Analysis, Engineering Calculations, Computer-Aided Design, Physics, Process Design

    4.6
    Rating, 4.6 out of 5 stars
    ·
    145 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    E

    EDHEC Business School

    Mastering Luxury Hospitality: Fundamentals to Leadership

    Skills you'll gain: Hospitality Management, Guest Relations, Hospitality, Hotels and Accommodations, Customer Service, Leadership, Leadership Development, Personalized Service, Customer experience improvement, Property Management Systems, Customer Complaint Resolution, Operational Excellence, Customer Insights, Sustainability Standards, Consumer Behaviour

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Create a Profile and Network on LinkedIn

    Skills you'll gain: LinkedIn, Professional Networking, Social Media, Social Media Content, Professional Development

    4.6
    Rating, 4.6 out of 5 stars
    ·
    866 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    D

    DeepLearning.AI

    Applied Statistics for Data Analytics

    Skills you'll gain: Probability & Statistics, Statistical Analysis, Statistics, Data Visualization, Statistical Hypothesis Testing, Descriptive Statistics, Data Analysis, Statistical Methods, Probability Distribution, Correlation Analysis, Statistical Inference, Sampling (Statistics), Large Language Modeling, LLM Application

    4.9
    Rating, 4.9 out of 5 stars
    ·
    39 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Finance for Technical Managers

    Skills you'll gain: Sustainability Reporting, Financial Analysis, Financial Statement Analysis, Cost Estimation, Environmental Social And Corporate Governance (ESG), Capital Budgeting, Budgeting, Cost Benefit Analysis, Project Risk Management, Risk Analysis, Risk Mitigation, Income Statement, Financial Modeling, Investment Management, Balance Sheet, Risk Management, Financial Reporting, Financial Forecasting, Accounting, Spreadsheet Software

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    331 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera Instructor Network

    What are GPTs and How can they work for my business?

    Skills you'll gain: ChatGPT, Market Research, Financial Forecasting, Business Process Automation, Strategic Thinking, Market Analysis, Business Transformation, Generative AI, Strategic Decision-Making, Supply Chain Management, Digital Transformation, Innovation, Prompt Engineering, Forecasting, Customer Support, Artificial Intelligence

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Maryland, College Park

    AI Empowerment for Small Businesses

    Skills you'll gain: Generative AI, AI Product Strategy, Data Ethics, Responsible AI, Small Business Accounting, Business Planning, Artificial Intelligence, Case Studies, Personally Identifiable Information, Law, Regulation, and Compliance, Program Implementation, Predictive Analytics, Business Process Automation, Governance, Forecasting, Business Ethics, Data Governance, Customer Service

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Corporate Finance Institute

    Power BI Fundamentals

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Dashboard, Business Intelligence, Data Import/Export, Business Reporting, Interactive Data Visualization, Data Storytelling, Data Modeling, Data Transformation, Data Visualization Software, Data Analysis, Data Sharing, Sales, Key Performance Indicators (KPIs)

    4.8
    Rating, 4.8 out of 5 stars
    ·
    174 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    J

    Johns Hopkins University

    Measuring and Maximizing Impact of COVID-19 Contact Tracing

    Skills you'll gain: Epidemiology, Dashboard, Business Metrics, Infectious Diseases, Interactive Data Visualization, Public Health, Public Health and Disease Prevention, Program Management, Analysis, Data Analysis Software, Data Collection

    4.5
    Rating, 4.5 out of 5 stars
    ·
    1.3K reviews

    Advanced · Course · 1 - 4 Weeks

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1…147148149…470

In summary, here are 10 of our most popular customer experience courses

  • Requirements Engineering: Secure Software Specifications: University of Colorado System
  • Business Analysis: Process Modeling & Requirements Gathering: SkillUp
  • ChatGPT Prompt Engineering for Developers: DeepLearning.AI
  • Microwave engineering and antennas: Eindhoven University of Technology
  • Mastering Luxury Hospitality: Fundamentals to Leadership : EDHEC Business School
  • Create a Profile and Network on LinkedIn: Coursera Project Network
  • Applied Statistics for Data Analytics: DeepLearning.AI
  • Finance for Technical Managers: University of Colorado Boulder
  • What are GPTs and How can they work for my business?: Coursera Instructor Network
  • AI Empowerment for Small Businesses: University of Maryland, College Park

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