• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Service Management
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Complete graduate-level learning without committing to a full degree program.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "service management"

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenerativeAI for Customer Success

      Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration

      4.3
      Rating, 4.3 out of 5 stars
      ·
      37 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Become an EMT

      Skills you'll gain: Vital Signs, Patient Evaluation, Airway Management, Trauma Care, Emergency and Intensive Care, Medical History Documentation, Patient Communication, Child Health, Childbirth, Automated External Defibrillator, Medical Terminology, Health Assessment, Maternal Health, Patient Advocacy, Basic Patient Care, Respiratory Care, Neurology, Medication Administration, Cardiology, Pharmacology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.6K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      JavaScript Masterclass - Zero To Job Ready With 10 Projects

      Skills you'll gain: Webpack, Object Oriented Programming (OOP), Full-Stack Web Development, JSON, Web Development Tools, Javascript, HTML and CSS, Application Programming Interface (API), Application Deployment, Application Development, Web Applications, Web Development, Programming Principles, GitHub, Event-Driven Programming, Browser Compatibility, Build Tools, User Interface (UI), Debugging, Data Structures

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      P

      Packt

      Hands-on with Windows Server 2019

      Skills you'll gain: Windows Servers, Hyper-V, Server Administration, Operating System Administration, Active Directory, Windows PowerShell, Dynamic Host Configuration Protocol (DHCP), Virtual Private Networks (VPN), Group Policy, Virtualization, Network Infrastructure, System Monitoring, Data Storage, Virtual Machines, Identity and Access Management, Network Security, Software Installation, Scalability

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Macquarie University

      Cyber Security: Leadership

      Skills you'll gain: Cyber Governance, Security Awareness, Law, Regulation, and Compliance, Security Strategy, Human Factors (Security), Culture Transformation, Cyber Attacks, Mobile Security, Cyber Risk, Enterprise Security, Data Ethics, Cyber Security Strategy, Cybersecurity, Strategic Leadership, Cyber Operations, Leadership and Management, Leadership, Organizational Leadership, Leadership Development, Team Leadership

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Cybersecurity for Business

      Skills you'll gain: Intrusion Detection and Prevention, Threat Detection, Open Web Application Security Project (OWASP), Incident Response, Penetration Testing, Computer Security Incident Management, Metasploit, Distributed Denial-Of-Service (DDoS) Attacks, Cybersecurity, Threat Management, Data Security, Authentications, Cyber Attacks, Security Testing, Exploit development, Cloud Security, Security Strategy, Computer Security Awareness Training, Risk Management, Enterprise Security

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.8K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      P

      PwC

      Data Visualization with Advanced Excel

      Skills you'll gain: Data Visualization, Data Presentation, Dashboard, Data Storytelling, Data Visualization Software, Microsoft Excel, Spreadsheet Software, Excel Formulas, Graphing, Pivot Tables And Charts, Data Modeling, Databases, Data Analysis, Simulation and Simulation Software

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      Mastering DOM with JavaScript: Apply, Implement, Optimize

      Skills you'll gain: Javascript, Cascading Style Sheets (CSS), Event-Driven Programming, Web Applications, HTML and CSS, Hypertext Markup Language (HTML), Animations, Debugging

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Financial Technology (Fintech) Innovations

      Skills you'll gain: Payment Systems, Payment Processing, FinTech, Blockchain, Mobile Banking, Fundraising and Crowdsourcing, Credit/Debit Card Processing, Banking Services, Financial Inclusion, Emerging Technologies, Investment Management, Wealth Management, Asset Management, Investments, Point of Sale, Mobile Security, Fundraising, Capital Markets, Credit Risk, Market Dynamics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.8K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      K

      Kennesaw State University

      Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course)

      Skills you'll gain: Value Propositions, Business Modeling, Presentations, Customer Analysis, Innovation, Customer Relationship Management, Entrepreneurship, Marketing Channel, Business Strategy, Strategic Partnership, Cost Management, Revenue Management, Resource Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      676 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Pearson

      Cisco Certified Support Technician IT Support 100-140 Unit 6

      Skills you'll gain: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Digital Marketing Strategy: Navigating Emerging Media and AI

      Skills you'll gain: Customer experience strategy (CX), Strategic Communication, Marketing Communications, Digital Media Strategy, Marketing Analytics, Digital Marketing, Marketing Channel, Data-Driven Decision-Making, Marketing Strategy and Techniques, Integrated Marketing Communications, Personalized Service, Consumer Behaviour, Data Ethics, Social Media, Emerging Technologies, Artificial Intelligence, Augmented Reality

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      2.9K reviews

      Beginner · Course · 1 - 4 Weeks

    Searches related to service management

    itsm foundations: optimizing it service management
    itil v4 introduction to service management concept
    itil v4 details of four dimensions of service management
    introduction to service innovation and management
    engaging in service innovation and management
    network configuration, network services, & system management
    effective service innovation by design in hotel management
    google workspace: device management, monitoring and auditing
    1…133134135…834

    In summary, here are 10 of our most popular service management courses

    • GenerativeAI for Customer Success: Coursera Instructor Network
    • Become an EMT: University of Colorado System
    • JavaScript Masterclass - Zero To Job Ready With 10 Projects: Packt
    • Hands-on with Windows Server 2019: Packt
    • Cyber Security: Leadership: Macquarie University
    • Cybersecurity for Business: University of Colorado System
    • Data Visualization with Advanced Excel: PwC
    • Mastering DOM with JavaScript: Apply, Implement, Optimize: EDUCBA
    • Financial Technology (Fintech) Innovations: University of Michigan
    • Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course): Kennesaw State University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok