Expectation Management

Expectation Management is the ability to set, manage, and meet expectations in various contexts such as projects, relationships, and the workplace. Coursera's Expectation Management catalogue equips you with the necessary skills to handle and align expectations effectively. You'll learn about setting realistic goals, communicating effectively to manage perceptions, navigating through complex situations, and continuously meeting and exceeding expectations. This catalogue will also provide insights on handling disappointment and adapting to changing circumstances – key competencies for project managers, team leaders, customer service professionals, and anyone who interacts with others in a professional setting.