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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      How to Generate and Maintain a Healthy Sales Pipeline

      Skills you'll gain: Sales Pipelines, Customer Relationship Management (CRM) Software, Lead Generation, Sales Process, Sales Management, Customer Retention, Sales Strategy, Prospecting and Qualification, Process Optimization, Customer Engagement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SAP

      Designing an SAP Solution

      Skills you'll gain: Technical Design, User Feedback, Technical Consulting, Solution Design, Solution Architecture, SAP Applications, Technical Communication, Requirements Analysis, Business Analysis, Business Requirements, Requirements Elicitation, Gap Analysis, Customer Engagement, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      92 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Web Development with HTML, CSS, JavaScript

      Skills you'll gain: Web Design and Development, Hypertext Markup Language (HTML), HTML and CSS, Web Development, Web Development Tools, Cascading Style Sheets (CSS), Front-End Web Development, Web Design, Javascript, Interactive Design, Web Applications, Full-Stack Web Development, Back-End Web Development

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2.3K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Developing Back-End Apps with Node.js and Express

      Skills you'll gain: Node.JS, Server Side, Full-Stack Web Development, Back-End Web Development, Cloud Applications, Web Development, Restful API, Web Applications, Web Servers, Authentications, Javascript, Application Programming Interface (API), Computer Science, JSON, Middleware

      4.5
      Rating, 4.5 out of 5 stars
      ·
      559 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Washington

      Data Science at Scale

      Skills you'll gain: Feature Engineering, Unsupervised Learning, Data Ethics, Data Presentation, Data Storytelling, Big Data, Relational Databases, Supervised Learning, Database Systems, Dataflow, Data Visualization Software, Databases, Predictive Analytics, Statistical Modeling, R Programming, Data Analysis, SQL, Predictive Modeling, Data Processing, Python Programming

      4.2
      Rating, 4.2 out of 5 stars
      ·
      918 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Marketers

      Skills you'll gain: Content Performance Analysis, Prompt Engineering, Microsoft Copilot, Customer Insights, Customer Analysis, Competitive Analysis, Persona Development, Content Creation, Marketing Analytics, Generative AI Agents, Marketing Design, Marketing Strategies, Marketing Planning, Marketing Materials, Marketing, Content Development and Management, Ideation, Social Media Content, Content Strategy, Data Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      26 reviews

      Beginner · Specialization · 1 - 3 Months

    • A

      Amazon Web Services

      Providing Technical Support for AWS Workloads

      Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Cloud Management, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Infrastructure Architecture, Virtual Private Networks (VPN), Scenario Testing, Amazon CloudWatch, System Support, Customer Support, Cloud Storage, Serverless Computing, Security Controls

      4.8
      Rating, 4.8 out of 5 stars
      ·
      68 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Strategic management: Be competitive

      Skills you'll gain: Business Strategy, Strategic Thinking, Customer Analysis, Strategic Marketing, Growth Strategies, Competitive Analysis, Business Planning, Market Analysis, Strategic Decision-Making, Market Opportunities, Value Propositions, Organizational Effectiveness, Analysis, Innovation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      320 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Cybersecurity Case Studies and Capstone Project

      Skills you'll gain: Incident Response, Penetration Testing, Computer Security Incident Management, Cyber Threat Intelligence, Cybersecurity, Threat Detection, Vulnerability Assessments, Threat Modeling, Security Awareness, Distributed Denial-Of-Service (DDoS) Attacks, Data Security, Malware Protection, Email Security, Exploitation techniques, Network Security, Fraud detection, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.6K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      N

      National Taiwan University

      BIM Application for Engineers

      Skills you'll gain: Autodesk Revit, Building Information Modeling, AutoCAD, Construction Estimating, Simulation and Simulation Software, 3D Modeling, Construction Management, Data Integration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      512 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Administración de las Tecnologías de la Información

      Skills you'll gain: Business Process Management, Business Process, IT Management, Business Process Improvement, Technical Management, Operations Management, Continuous Improvement Process, Information Technology, Information Systems, Business Operations, Enterprise Resource Planning, Quality Management, Customer Relationship Management, IT Infrastructure, Leadership and Management, Business Intelligence, Business Strategy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      406 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      N

      National Taiwan University

      大數據分析:商業應用與策略管理 (Big Data Analytics: Business Applications and Strategic Decisions)

      Skills you'll gain: Data-Driven Decision-Making, Business Analytics, Business Intelligence, Strategic Decision-Making, Analytics, Financial Data, Marketing Analytics, Market Analysis, Customer Insights, Big Data, Social Media, Business, Market Research, Retail Store Operations, Marketing Strategies, Brand Management, Banking, Consumer Behaviour, Financial Services

      4.8
      Rating, 4.8 out of 5 stars
      ·
      412 reviews

      Beginner · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
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    UX Design
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    1…117118119…464

    In summary, here are 10 of our most popular customer experience courses

    • How to Generate and Maintain a Healthy Sales Pipeline: Coursera Instructor Network
    • Designing an SAP Solution: SAP
    • Introduction to Web Development with HTML, CSS, JavaScript: IBM
    • Developing Back-End Apps with Node.js and Express: IBM
    • Data Science at Scale: University of Washington
    • Generative AI for Marketers: Microsoft
    • Providing Technical Support for AWS Workloads: Amazon Web Services
    • Strategic management: Be competitive: Macquarie University
    • Cybersecurity Case Studies and Capstone Project: IBM
    • BIM Application for Engineers: National Taiwan University

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    Certificates & Programs

    • Google Cybersecurity Certificate
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