Operational Excellence

Operational Excellence is a leadership philosophy that emphasizes the application of principles, systems, and tools toward the sustainable improvement of key performance metrics. Coursera's Operational Excellence catalogue helps you cultivate an understanding of how to consistently improve and maintain the quality of business operations. You'll learn how to apply techniques for operational efficiency, process optimization, lean management, and quality assurance. Gain insights into how to create workflows, analyze performance metrics, enhance customer value, and implement continuous improvement strategies to drive the operational success of any business.