• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Serverless Data Processing with Dataflow: Foundations

      Skills you'll gain: Dataflow, Serverless Computing, Identity and Access Management, Data Pipelines, Google Cloud Platform, Cloud Security, Data Processing, Data Security, Cloud Storage, Data Storage Technologies, Containerization

      4.2
      Rating, 4.2 out of 5 stars
      ·
      92 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Prepare for DP-100: Data Science on Microsoft Azure Exam

      Skills you'll gain: Databricks, Responsible AI, Microsoft Azure, Data Science, Applied Machine Learning, MLOps (Machine Learning Operations), Predictive Modeling, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Exploratory Data Analysis

      4.4
      Rating, 4.4 out of 5 stars
      ·
      69 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Modern Data Warehouse Analytics in Microsoft Azure

      Skills you'll gain: Azure Synapse Analytics, Power BI, Databricks, Microsoft Azure, Cloud Services, Data Warehousing, Dashboard, Apache Spark, Cloud Storage, Databases, Data Lakes, Business Intelligence, Analytics, Big Data, Extract, Transform, Load, Data Visualization Software, Data Integration, Apache Hadoop, Data Processing, Data Visualization

      4.4
      Rating, 4.4 out of 5 stars
      ·
      124 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of New Mexico

      Desarrollo de Aplicaciones Web: Conceptos Básicos

      Skills you'll gain: Middleware, Web Applications, Agile Software Development, Application Frameworks, Ruby on Rails, Software Development, Data Modeling, User Interface (UI) Design, Ajax, Software Architecture, Full-Stack Web Development, Model View Controller, Git (Version Control System), Software Development Tools, Relational Databases, Software Design Patterns, Javascript, Network Protocols

      4.3
      Rating, 4.3 out of 5 stars
      ·
      143 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Cisco Learning and Certifications

      Endpoints and Systems

      Skills you'll gain: File Systems, Endpoint Security, Linux, Operating System Administration, Microsoft Windows, Windows PowerShell, Linux Administration, Windows Servers, Operating Systems, Linux Commands, Network Administration, Active Directory, System Monitoring, System Configuration, Network Security, Security Controls, Command-Line Interface, Malware Protection, Service Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      63 reviews

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Creating a Free Business Page with Blogger

      Skills you'll gain: Blogs, Google Analytics, Web Analytics, Promotional Strategies, Customer Engagement, Social Media, Content Marketing, Content Creation, Content Management Systems, Business Writing, Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      233 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      Q

      Queen Mary University of London

      Cloud Computing Law: Transactions

      Skills you'll gain: Cloud Services, Legal Risk, Cloud Computing, Intellectual Property, Contract Negotiation, Cloud Security, Vendor Contracts, Contract Review, Law, Regulation, and Compliance, Service Level Agreement, Data Security, Cybersecurity

      4.9
      Rating, 4.9 out of 5 stars
      ·
      94 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      N

      New Teacher Center

      Blended Learning: Personalizing Education for Students

      Skills you'll gain: Education Software and Technology, Instructional Design, Technology Strategies, Student Support and Services, Learning Strategies, Collaboration, Innovation, Data Integration, Adaptability, Computer Hardware

      4.7
      Rating, 4.7 out of 5 stars
      ·
      260 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Azure Cybersecurity Tools and Solutions

      Skills you'll gain: Vulnerability Management, Azure Active Directory, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks, Penetration Testing, Generative AI, Vulnerability Assessments, Intrusion Detection and Prevention, Security Testing, Single Sign-On (SSO), Microsoft Azure, Cyber Security Policies, Security Management, Network Security, Identity and Access Management, Generative Model Architectures, Data Management, Cybersecurity, Cyber Threat Intelligence, System Monitoring

      4.7
      Rating, 4.7 out of 5 stars
      ·
      39 reviews

      Beginner · Specialization · 3 - 6 Months

    • S

      Samsung

      Samsung Customer Care Essentials

      Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Product Knowledge, Active Listening, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      F

      Fundação Instituto de Administração

      Executivo de Vendas, Vendas Consultivas e Prospecção

      Skills you'll gain: Sales Strategy, Consultative Selling, Sales Process, Selling Techniques, Sales Training, Sales Presentation, Customer Relationship Management, Prospecting and Qualification, Value Propositions, Overcoming Objections, Negotiation, Needs Assessment

      4.8
      Rating, 4.8 out of 5 stars
      ·
      39 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Universitat Autònoma de Barcelona

      Diseño de videojuegos

      Skills you'll gain: Video Game Development, Game Design, Unity Engine, Animation and Game Design, Software Design Documents, Conceptual Design, Design, Experience Design, Usability, Persona (User Experience), Prototyping, Storytelling, Creativity

      4.6
      Rating, 4.6 out of 5 stars
      ·
      330 reviews

      Mixed · Course · 1 - 4 Weeks

    Customer Service learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…114115116…333

    In summary, here are 10 of our most popular customer service courses

    • Serverless Data Processing with Dataflow: Foundations: Google Cloud
    • Prepare for DP-100: Data Science on Microsoft Azure Exam: Microsoft
    • Modern Data Warehouse Analytics in Microsoft Azure: Microsoft
    • Desarrollo de Aplicaciones Web: Conceptos Básicos: University of New Mexico
    • Endpoints and Systems: Cisco Learning and Certifications
    • Creating a Free Business Page with Blogger: Coursera Project Network
    • Cloud Computing Law: Transactions: Queen Mary University of London
    • Blended Learning: Personalizing Education for Students: New Teacher Center
    • Microsoft Azure Cybersecurity Tools and Solutions: Microsoft
    • Samsung Customer Care Essentials: Samsung

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok